Digital Strategy
Customer Service, IT and Digital Strategy 2026-28
Ashford Borough Council’s Cabinet approved the adoption of the Customer Service, IT and Digital Strategy in April 2026 following public consultation in November 2025. It sets out how we develop our services digitally and inspire confidence in our digital services, making them accessible to all and enabling us to deliver outstanding customer services.
We have identified the priorities and opportunities that will shape our digital journey. These have been brought together into five strategic themes that reflect what residents have told us they need most from our services.
The themes below provide a clear and focused structure for our digital transformation.
- Getting things done online
- Keeping you informed
- Innovation and future services
- Skills, guidance and inclusion
- Reliable services and support
Each theme sets out targeted objectives and actions designed to deliver meaningful, measurable improvements that strengthen customer experience, empower staff, and modernise the council’s digital foundations.
View the Customer Service, IT and Digital Strategy 2026-28 [pdf] 13837KB.
