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Community Toilet Scheme

Ashford Borough Council is working with local businesses to help improve the provision of safe and hygienic toilet facilities in the town centre. Facilities in the scheme have a yellow sticker displayed in their window which advises the facilities available.

For more information, please see our FAQs

If you experience a problem with any of the facilities please report it to us.

Just Can't Wait? You can order a special card from the Bladder & Bowel Community free of charge if you have a condition which requires frequent use of the toilet. The card is widely recognised, and is a discrete and clear way to access toilets whilst out and about without any embarrassment.

Public toilets

There are also public toilets at Victoria Park and the opening times are:

  • 8am - 6pm (1 May - 30 September)
  • 8am - 4pm (1 October - 30 April)

Community Toilets and Changing Places facilities map

Legend

Participants in the Community Toilet Scheme
Business Facilities Mon Tue Wed Thurs Fri Sat Sun
County Square Ladies, Gents, Disabled and Baby Change 7am-6pm 7am-6pm 7am-6pm 7am-6pm 7am-6pm 7am-6pm 8am-4.30pm
Muffin Break Ladies, Gents, Disabled and Baby Change 8am-6pm 8am-6pm 8am-6pm 8am-6pm 8am-6pm 8am-6pm 9am-4pm
Stag Coffee Ladies, Gents and Disabled 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8am-4pm
The Little Teapot Ladies, Gents and Baby Change 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm
The Phoenix Ladies, Gents, Disabled and Baby Change 10am-12am 10am-12am 10am-12am 10am-12am 10am-2am 10am-2am 10am-12am
Pizza Express Ladies, Gents, Disabled and Baby Change 11.30am-10pm 11.30am-10pm 11.30am-11pm 11.30am-11pm 11.30am-11pm 11.30am-11pm 12pm-10pm
Civic Centre Ladies, Gents and Disabled 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm Closed Closed
Ashford Gateway Plus Ladies, Gents, Disabled, Baby Change and Changing Place 9am-6pm 9am-6pm 9am-6pm 9am-8pm 9am-6pm 9am-5pm Closed
New Rents Ladies, Gents and Disabled 8am-4pm 8am-4pm 8am-4pm 8am-4pm 8am-4pm 8am-4pm Closed
McDonalds Ladies, Gents, Disabled and Baby Change 6am-11pm 6am-11pm 6am-11pm 6am-11pm 6am-11pm 6am-11pm 6am-11pm
One You Shop Ladies, Gents, Disabled, Baby Change and Changing Place Closed 9.30am-5pm 9.30am-5pm 9.30am-5pm 9.30am-5pm 9.30am-1pm Closed
Locations of Changing Places facilities
Place Address Opening times
One You Shop Unit 25, Park Mall Shopping Centre, Ashford, TN24 8RY Tuesday to Friday, 10am to 2pm.
The Coachworks Dover Place, Ashford, TN23 1HU Thursday to Saturday, 12pm to late. Sundays, 2pm to 5pm.
The Stour Centre Station Approach, Ashford, TN23 1ET Monday to Friday, 6.30am to 10pm. Saturdays and Sundays, 8am to 8pm.
Designer Outlet Kimberley Way, Ashford, TN24 0SD Monday to Friday, 10am to 8pm. Saturdays, 9am to 8pm. Sundays, 10am to 6pm.
Ashford Gateway Plus (Library) Church Road, Ashford, TN23 1AS Mondays, Tuesdays, Wednesdays and Fridays, 9am to 5pm. Thursdays, 9am to 6pm. Saturdays, 9am to 3pm.

Visit our Changing Places page for more information on those facilities.

Frequently Asked Questions

+ What is the Community Toilet Scheme?

The Community Toilet Scheme aims to provide safe, hygienic and accessible toilet facilities in Ashford town centre by asking local businesses to open up their toilet facilities to members of the public.

+ Where can I go in the town centre to use free toilet facilities?

Businesses that have signed up to the scheme will display a window sticker. The sticker will indicate they are participating in the scheme and detail the level of services available. The map above shows businesses currently in the scheme.

+ I own a local business. How can I get onboard?

Businesses interested in participating in the scheme or would like any further information, should get in touch via the LoveAshford website with your business name, address, contact details and details of the which facilities you can provide.

+ Do I have to pay to use the facilities or do I have to make a purchase?

No, members of the public can use the facilities free of charge. There is no obligation to purchase anything.

+ Where can I find special facilities like wheelchair access and baby changing?

There are several places in the town centre which provide baby changing and disabled facilities. Simply check the map above to find out where.

+ How do Ashford Borough Council ensure the standard of the toilets meet the requirements of the scheme?

Businesses will be inspected periodically by council staff to ensure the upkeep of the facilities.