Loss of Water

Southern Water Emergency Response - Coronavirus (COVID-19)

For up to date information on how Southern Water are responding to Coronavirus (COVID-9) outbreak, please visit the Southern Water website.

Southern Water runs a 24 hours response to any incident affecting water services. 

Priority Services Register

To help vulnerable customers, they operate a Priority Services Register that is a database containing information on all customers who have a need for extra assistance, including the following:

  • Home Dialysis
  • Medical Condition
  • Medication to be taken
  • Mobility Problems
  • Visual Impairment

Those on the register can benefit from additional meter reading services, alternative bill formats, talking bills, minicom service and during an incident of water outage would receive a free delivery of bottled water to their home.

You can register for this service on the Southern Water website or by Freephone at 0800 027 0800 from 8am to 7pm Monday to Friday.

Severe Weather

The snow and cold weather can cause issues with water supplies due to burst water pipes as the weather warms above freezing.

If you are experiencing any problems with your water supply, please contact your water company for more information.

To help you find out who supplies water to your area, please open map below:

Water supply map [docx] 871KB

Ashford borough is mainly supplied by South East Water so for more information on how they are dealing with the loss of water to some areas; including handing out water and setting up water stations for tenants, please visit the South East Water website.

For general information and advice relating to severe weather, please see our severe weather page.

Prepare for Winter

Severe Weather is the most common threats to water services, such as through freeze thaw and Southern Water offer further help and advice on helping customers stay prepared and avoiding bursting water pipes on there website at www.southernwater.co.uk/prepare-for-winter

Contact us

If you have any queries or require further information on this webpage, please contact Emergency Planning via 01233 331111 or email emergency.planning@ashford.gov.uk