Urgent Telephone 4pm - 8.30am : 01233 331111

Tenants Portal

Ashford Borough Council housing tenants can use our tenant's portal for a range of services, including:

  • Check rent account balance and see payment history.
  • Make rent payments.
  • Report day to day repair issues.
  • View current and completed repairs.
  • Update contact details, such as phone and email address.
  • View tenancy details.

Use the button below to login to your account.


You can register an account if you're not already using the self-service portal.

You will need to provide the following information when registering for an account:

  • Name;
  • Date of birth;
  • Tenancy number (this is the first seven digits of your account number – shown on rent statements or rent card);
  • Email address – this will become your logon id;
  • Password.

Use the button below to register for an account. Please allow up to two workings days for the registration to be verified.