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Tenants Portal

Ashford Borough Council housing tenants can use our tenant's portal for a range of services, including:

  • Check rent account balance and see payment history.
  • Make rent payments.
  • Report day to day repair issues.
  • View current and completed repairs.
  • Update contact details, such as phone and email address.
  • View tenancy details.

You can login to your account using the button at the top of this page.

Registration

You can register an account if you're not already using the self-service portal.

You will need to provide the following information when registering for an account:

  • Name;
  • Date of birth;
  • Tenancy number (this is the first seven digits of your account number – shown on rent statements or rent card);
  • Email address – this will become your logon id;
  • Password.

You can register for an account using the button at the top of this page. Please allow up to two workings days for the registration to be verified.