Ashford Borough Council Customer Accounts
Ashford Borough Council offers several online services to help you manage different aspects of the services we provide. Because each service performs a different function, you may need to register for more than one account depending on the services you use.
This page explains what each account is for and when you should use it.
| Online Service | Description | Type of Account |
|---|---|---|
| MyAshford | Main customer portal with links to key services. | Main Account |
| Citizens Access | Manage your council tax online. | Linked to MyAshford |
| My Council Services | Review and submit service requests. | Linked to MyAshford |
| Tenants Portal | Manage services for your council home. | Not linked to MyAshford |
| Parking Permits | Manage parking permits and tickets. | Not linked to MyAshford |
Some of our portals have single sign-on enabled, which will save you having to keep logging into different systems. This is based on your MyAshford account and once logged in to that you'll be able to access Citizens Access (Council Tax details) and My Council Services (for reporting service requests).
If you have any issues with any of our apps then please email web.admin@ashford.gov.uk.
MyAshford
MyAshford is your main Ashford Borough Council online account and provides access to a growing range of council services via single sign-on. Many of our online services, including managing your council tax, require you to have a MyAshford account before you can register or log in to connected systems.
Use MyAshford to:
- Create and manage your Ashford Borough Council online identity.
- Access connected council services.
- View bin collection calendars.
- Find out who is your local councillor.
- Manage your account details.
- Sign in securely to supported online services.
If you do not already have a MyAshford account, this is usually the best place to start.
Citizen Access
Citizen Access is used to manage your Council Tax and Business Rates online.
Once you have a MyAshford account, you can register for Citizen Access via MyAshford and securely link your Council Tax or Business Rates account. Please note that you’ll need to register for both MyAshford and Citizen Access using the same email address to enable single sign-on connectivity.
Use Citizen Access to:
- View Council Tax bills and notices.
- View account balances.
- Set up or amend Direct Debits.
- Make payments.
- Request paperless billing.
- Apply for discounts, exemptions or reductions.
- Tell us about a change of address.
- Update some account details.
My Council Services Portal (Your Ashford)
This Portal is used for submitting and tracking service requests and can be accessed via single sign-on via MyAshford (providing you have used the same email address).
Many of the forms available on our website are powered by My Council Services. If you create an account, you can log in to view and track requests you have submitted. The system also allows customers to view their previous reports through the "My Reports" area.
Use the My Council Services Portal to:
- Submit service requests for things like reporting fly-tipping and abandoned cars, or requesting a new bin.
- Track the progress of requests you have made.
- Review previous reports and submissions.
Login to review previous service requests you have submitted.
Tenants Portal
The Tenants Portal can be used by Ashford Borough Council housing tenants for a range of services, such as:
- Check rent account balance and see payment history.
- Make rent payments.
- Report day to day repair issues.
- View current and completed repairs.
- Update contact details, such as phone and email address.
- View tenancy details.
Please note that this is not a single sign-on account and is only linked to from MyAshford (you still need to log in again). It can also be accessed via the webpage below.
Create an account or sign in to the Tenants Portal.
Parking Permits
Paysmarti is the portal used for parking-related services.
Use Paysmarti to:
- Apply for parking permits
- Renew parking permits
- Manage existing permit applications
- Update permit details
Please note that this is not a single sign-on account and is only linked to from MyAshford (you still need to log in again). It can also be accessed via the webpage below.
