Tenant Engagement Strategy
Welcome to the dedicated page for our Tenant Engagement Strategy.
This document sets out key priorities for how we want to collaborate with tenants and leaseholders to create a better housing service. It details our commitment to engaging with our tenants before we make decisions and ensuring that they are at the heart of all that we do.
To help make sure we stay on track, and to enable you to hold us to account, an action plan has been created to help bring our engagement strategy to life. If you feel that we are not living up to our commitments we want to know so please never hesitate to email our Tenant Engagement Team or pick up the phone and have a chat on 01233 330573.
Tenant Engagement Strategy Review
Our Tenant Engagement Strategy is in review, you can give your views at an in person event or in your own time at home. Find out how you can get involved below:
Have Your Say Day
This Have Your Say Day is an opportunity for you to provide feedback, review our performance, and make recommendations to help improve our services. This session will focus on the review of our Tenant Engagement Strategy and our involvement opportunities.
Topic: Tenant Engagement Strategy
Date and time: Wednesday, 18 November 2026 from 10:30am until 2:00pm
Location: Ashford Borough Council Offices, International House, Dover Place, Ashford, Kent, TN23 1HU
Refreshments: Lunch will be provided
Book your place online by clicking here!
On the day you will hear from members of the service, gain an insight into why we provide tenant involvement opportunities, and have the opportunity to share your experiences, make recommendations, and help shape future involvement opportunities. Your feedback will help ensure our services meet the needs of all tenants.
Register your interest by booking your place on line or by calling Kirsty on 01233 330700 or Emily on 07771 976884, or by emailing tenant.contact@ashford.gov.uk.
Tenants or leaseholders who attend this session will each receive a £25 Love2Shop Voucher.
Have Your Say at Home
Have your say on the future of tenant engagement by reviewing our Tenant Engagement Strategy online. The strategy sets out how we'll work with tenants to provide opportunities for you to share your views, influence decisions and improve services.
Topic: Tenant Engagement Strategy
Relevant document: Tenant Engagement Strategy.pdf
Link to online survey: Tenant Engagement Strategy Review – Fill in form
Closing date: Midnight on Monday 30 November 2026
To take part, please read the Tenant Engagement Strategy and tell us what you think by completing an online survey. Your feedback will help shape the future of tenant involvement at Ashford Borough Council.
Tenants that complete the survey can opt into a draw for a chance to win one of four £25 Love2Shop vouchers.
Download a PDF of our Tenant Engagement Strategy [pdf] 668KB or it can be viewed below.
