Contact Us
Change category
Please select a topic from the list below.
+ Discretionary Housing Payments
Discretionary Housing Payments (DHP) are awarded if we think you need help paying for housing. Find out more information.
+ Universal Credit
Universal Credit provides a single system of support for working-age people who are in or out of work. Find out more information.
+ Welfare Intervention Officers
Our Welfare Intervention Officers work to support people who need help with any housing or benefit related issues. Find out more information.
Still need to contact us?
If you couldn't find what you were looking for you can contact us using one of the methods below.
+ Mobile device
Are you using a mobile device? Then why not download the Your Ashford app by clicking on the icons below. It’s a convenient way to report any concerns directly to us.
+ Email us
If you'd like to get in touch with us via email, please do so via customer.care@ashford.gov.uk.
+ Telephone
Call our main switchboard on 01233 331111.
Alternatively, you can book a telephone appointment and we'll call you back at a time convenient to you.
British Sign Language users can use the SignLive service to have a call with our customer services team interpreted by a professional.
+ In person
| Venue | Day | Time |
|---|---|---|
| Civic Centre Tannery Lane, Ashford, Kent TN23 1PL |
Monday – Friday |
9am – 4pm |
| Call Centre For all council enquiries |
Monday – Friday |
8.30am – 4pm |
| Customer Services | Monday – Friday This is an appointment-only service |
9am – 4pm |
The Civic Centre is open 9am-4pm Monday-Friday for pre-booked appointments only.
Get directions to the Civic Centre.
With the closure of Tenterden Town Hall for refurbishment, Ashford Borough Council face to face services will join colleagues from Tenterden Town Council at their temporary pop-up location at Highbury Hall twice a month. A Customer Service Advisor (CSA) will be on hand on the first and third Wednesday of each month from 2pm to 4pm at Highbury Hall, Highbury Lane, Tenterden TN30 6LE. View the full list of dates.
+ Social media
You can contact us via our social media channels:
Join us on Facebook to find out more about the projects and campaigns we’re working on. You can also become part of our Resident’s Group and our Ashford Green Focus Group, too!
Follow us to keep up to date with all the latest council news, as it breaks.
This is where we share the best of our borough. Want to see your picture on our feed? Simply tag @ashfordbc whenever you’re out and about!
Follow Ashford Borough Council on LinkedIn
Want all the latest business information and news on upcoming jobs? Join us on LinkedIn.
Subscribe to Ashford Borough Council on Nextdoor
If you haven’t joined Nextdoor already then this is a great place to get local community news, tailored to the area you live
Follow us on YouTube for video updates on campaigns, projects and events.
+ Legal Proceedings
Please be advised, Ashford Borough Council does not accept service by electronic means of any legal proceedings. Should you seek to pursue a claim/commence legal proceedings/serve legal documents including Pre-action Protocol letters on Ashford Borough Council, please address your documents to ‘Mr T Mortimer, the Solicitor to the Council & Monitoring Officer’ and either by post or by hand, deliver to the council’s offices set out below:
Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.
