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For further advice on this topic, please click the link which will open in a new window. If you still need to submit an enquiry, please continue with this form. If you need to report a missed collection, you have two working days to report this online or via telephone. We cannot guarantee that this online form will be processed within 2 working days.

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For further advice on this topic, please click the link which will open in a new window. If you still need to submit an enquiry, please continue with this form. To report damp or mould, please use this link: https://www.ashford.gov.uk/housing/council-tenant/repairs-and-maintenance/

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Unfortunately we cannot provide updates on applications for Allotments.


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To report a problem with your garage, please contact us on 01233 331111 or click Next to provide the information by email.

Unfortunately we are unable to provide updates on applications. For further advice on this topic, please click the link which will open in a new window.

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Additional bins will only be considered for specific circumstances. If you think you need an additional bin, please contact us on 01233 331111 or click Submit and tell us the following:



  • How many adults reside in the property

  • How many children reside in the property and their ages

  • Reason for additional bin request

if you are a landlord and need to submit information to us that concerns a property and / or change of address for a current or prior resident please click Submit to provide the details to us.

If you are on a low income and are finding your payments unaffordable you might be eligible for Council Tax Reduction. If you are already receiving Council Tax Reduction and are experiencing exceptional circumstances you may apply for Council Tax Exceptional Circumstances Payment

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