Urgent Telephone 4pm - 8.30am : 01233 331111

Moving Out

If you are moving out of your council property, then either;

  • You have been allocated a new property with ourselves or with a housing association
  • You have found someone to complete a Mutual exchange with
  • You are giving up your tenancy


In order to do a transfer you need to apply through the Choice Based Lettings (CBL) process and bid for suitable housing association or council properties. If you make a successful bid, your Neighbourhood Housing Officer will contact you to arrange a visit to your property to check the condition of your home and ensure you have not carried out any alterations to your property without permission that may hinder your move. This is known as a pre-transfer inspection. This is also a chance for you to let us know of any outstanding repairs that you have not already reported.

Once you pass the pre-transfer inspection you will be contacted to arrange a viewing at your prospective new property and follow the moving in procedure. You must ensure that there are no possessions, carpets, furniture, curtains or light fittings left in your old property. You will be charged for any items left in the property or garden after you have moved.

This process can take as little as 4 days, whilst we appreciate that this is a really quick turn around, we have a responsibility to maximise rental income and have to be quite firm about this timeframe.

Giving up your tenancy

Due to the current Covid-19 situation, we are no longer able to accept online Notice to Vacate applications in the borough of Ashford with immediate effect until 30 September 2020. This will be reviewed and updated as the situation evolves. Paper forms can be requested by making contact with your Neighbourhood Officer.

Returning keys

Once you have completed the necessary documentation, you will be provided with instructions on when and how to leave keys in a key safe, which will be installed at the property.

If you would like further guidance or your Neighbourhood Housing Officer to visit you to discuss/help identify any work that maybe required, then please contact us. Phone 01233 330688 or email our housing team.

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