Urgent Telephone Weekends : 01233 331111

Find who your Neighbourhood Housing Officer is

What do Neighbourhood Housing Officers do?

The Neighbourhood Housing Officers have geographical ‘patches’. This means as a council tenant you have a dedicated officer who you can talk to about any housing related matter. This member of staff will contact you if there is an issue with your tenancy.

The Neighbourhood Housing Officers deal with all aspects of your tenancy and neighbourhood. This includes:

  • Showing prospective tenants around their new homes and setting up their tenancies. Find out more about moving in to a property;
  • Helping tenants to maintain their tenancy;
  • Dealing with neighbour disputes and antisocial behaviour;
  • Helping tenants achieve estate improvements;
  • Carrying out estate inspections;
  • Ensuring tenants know how to have their say about housing services;
  • Offering advice on what you need to do if you wish to move out;
  • Help with mutual exchanges
  • Ensuring income collection and rent is paid on time.

Click on your area below to find out who you should make contact with.

Please note: There has been some recent changes to officers and as a result, the information below is in the process of being updated. In case of an emergency and if your contact listed below is not available in the first instance, please contact your previous officer and they'll be able to assist or alternatively call us on 01233 331111.

+ Aldington

Roads covered:

  • Earlsfield
  • Goldwell
  • Goldwell Close
  • Longsfield
  • Ragstone Hollow
  • Walnut Ridge

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ Appledore

Roads covered:

  • Elm Tree
  • Hawthorn
  • Heathside
  • The Street
  • West End Cottages

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Bethersden

Roads covered:

  • Bailey Field
  • Chester Avenue
  • Forge Hill
  • Orchard Field
  • School Road
  • The Dene

For issues relating to your rent account please please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Biddenden

Roads covered:

  • Cheeselands
  • Chulkhurst
  • Chulkhurst Close
  • Cot Lane
  • Headcorn Road
  • Little Meadows
  • Shuttle Close
  • Standen Cottage
  • The Meadows
  • The Teasels
  • The Weavers

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Bilsington

Road covered:

  • Cosway Cottages

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ Boughton Aluph

Road covered:

  • Middleton Cottages

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.

+ Brabourne

Roads covered:

  • Bircholt Forstal
  • Lees Close
  • Manse Field
  • Subdown Cottages
  • The Warren

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Brook

Road covered:

  • Brookbank

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.

+ Challock

Roads covered:

  • Chapmans Close
  • St Cosmas Close

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Charing

Roads covered:

  • Clearmount Drive
  • Downs Close
  • Downsway
  • Hitherfield
  • Moat Park
  • Pluckley Road
  • Pym House
  • Sayer Road
  • School Road
  • Station Road
  • Towner Close
  • Wheler Road

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Charing Heath

Roads covered:

  • Warren Houses
  • Wind Hill

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Chilham

Roads covered:

  • Felborough Close
  • Herons Close

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Chilmington

Roads covered:

  • Chilmington Caravan Park

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Stella Hart or call 01233 330376.

+ Eastwell

Road covered:

  • Bempstead Cottages

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Egerton

Roads covered:

  • Crockenhill
  • Elm Close
  • Fortall Villas
  • New Road

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Godmersham

Roads covered:

  • Purr Wood

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Great Chart

Roads covered:

  • Bean Close
  • Coronation Drive
  • Hillcrest
  • Middle Close
  • Singleton Road
  • The Paddocks
  • Toke Close
  • Waterside Terrace

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Hamstreet

Roads covered:

  • Carters Wood
  • Cotton Hill House
  • Fairfield Terrace
  • Quince Orchard

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ Hastingleigh

Roads covered:

  • Beckets Close
  • Folly Town

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Henwood

Roads covered:

  • Birling Road
  • Croft Road Flats

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595

+ High Halden

Roads covered:

  • Greenside
  • Hookstead
  • Hopes Grove
  • The Chennells
  • Tilden Close

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Hothfield

Roads covered:

  • Beech Drive
  • Coach Drive
  • Common Way
  • Coombe Grove
  • Park Drive
  • Plantation Close
  • Sackville Close
  • School Road
  • Thanet Terrace
  • The Street
  • Tufton Road
  • Tutt Hill

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Kenardington

Roads covered:

  • Corner Cottages
  • The Poplars 
  • The Wish

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Kennington

Roads covered:

  • Beecholme Drive
  • Belmont Road
  • Bockhanger Lane
  • Bybrook Road
  • Copperfield Close
  • Dale Walk
  • Goteley Mere
  • Grosvenor Road
  • Hurst Road
  • Kenbrook
  • Mardol Road
  • Nine Acres
  • Old Ash Close
  • Rectory Way
  • Rothbrook Drive
  • Tile Kiln Road
  • Tilers Walk
  • Towers View

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Kingsnorth

Roads covered:

  • Aurelias Close
  • Church Hill
  • Kingsford Terrace
  • Pound Lane 
  • Riverside Close
  • Wood Lane

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595

+ Little Chart

Roads covered:

  • Bannister Bungalows
  • Bannister House

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Mersham

Roads covered:

  • Glebelands
  • Kingsford Close
  • Oaklands

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ Molash

Roads covered:

  • Church Lane
  • Pound Lane
  • Swedish Houses

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Newenden

Roads covered:

  • Copt Hall
  • Welshmans Cottages

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ New Quarter

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595

+ Newtown

Roads covered:

  • Alfred Road
  • Belmont Place
  • Bulleid Place
  • Maunsell Place
  • Newtown Green
  • Stirling Road
  • Wainwright Place

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595

+ Old Wives Lees

Roads covered:

  • Cobbs Hill
  • Lees Terrace
  • The Paddock

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Pluckley

Roads covered:

  • Shipland Bungalows
  • Shipland Houses
  • Station Road
  • Thorne Cottages
  • Thorne Estate
  • Victoria Cottages

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Repton Manor

Roads covered:

  • Chart Road
  • Littlebrook Close
  • Littlebrook Road
  • Manor Way
  • Repton Manor Road

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595

+ Rolvenden

Roads covered:

  • Falstaff
  • Gatefield Cottages
  • High Street
  • Maytham Road
  • Sparkeswood Avenue
  • Sparkeswood Close
  • St Marys
  • Tanyard Flats

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Ruckinge

Roads covered:

  • North View
  • Oakridge
  • Swedish Houses

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ Sevington

Road covered:

  • Church Road

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ Shadoxhurst

Roads covered:

  • Brinklow Terrace
  • Chequers Green
  • Church Lane
  • Kings Close
  • Mace Terrace
  • Nairne Close
  • Rectory Bungalows
  • St Peters Way

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595

+ Shepway

Roads covered:

  • Beauchamp Close
  • Dudley Road
  • Ferdi Lethert House
  • Great Burton House
  • Nettlefields
  • North Pends
  • Randolph Gardens
  • Shepway
  • Warwick Road

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Shottenden

Roads covered:

  • Beaneys Lane
  • Goldups Lane

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Singleton

Roads covered:

  • Askes Court
  • Falcon Way
  • Summerhill

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Smarden

Roads covered:

  • Buffalo Cottages
  • Chessenden Lane
  • Glebe Close
  • Green Lane
  • The Acorns
  • The Oaks

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Smeeth

Roads covered:

  • Calland
  • Caroland Close
  • Harvest Cottages
  • Sandy Place
  • The Ridgeway

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ South Ashford

This area is split across several neighbourhood officers – find your road name and then contact details for your neighbourhood officer will be below.

Roads covered (Area 1):

  • Alder House
  • Baileys Field
  • Brookfield Court
  • Brookfield Road
  • Clockhouse
  • Cygnet Way
  • Heron House
  • Hillbrow Lane
  • Kingfisher House
  • Meadowsweet House
  • River View
  • Stour Close
  • Hillbrow Lane
  • Watercress House
  • Willow House

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

Roads covered (Area 2):

  • Arcon Close
  • Arcon Road
  • Allen Field
  • Athol Road
  • Banks Road
  • Barn Platt
  • Barnett Field
  • Beaver Road
  • Bond Road
  • Bornefields
  • Clynton Way
  • Court Wurtin
  • Cryol Place
  • Cryol Road
  • Deans Walk
  • Elm Place
  • Essetford Road
  • Halstow Way
  • Harper Road
  • Jemmett Road
  • Kither Road
  • Langholm Road
  • Little Knoll
  • Montfort Close
  • Musgrove
  • Noakes Meadow
  • Oak Tree Road
  • Old Pond Road
  • Simons Avenue
  • St Annes Road
  • St Stephens Walk
  • The Close
  • Watermead Close
  • William Road
  • Woolreeds Close

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

Roads covered (Area 3):

  • Arlington
  • Boxley
  • Cleves Way
  • Cross Stile
  • Crownfield Road
  • Fostall Green
  • Gorse Mead
  • Lewis Court
  • Maypits
  • Pollard Close
  • Tournay Close
  • Watercress Lane

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

Roads covered (Area 4):

  • Austin Road
  • Bears End House
  • Cade Road
  • Christchurch Road
  • Denness Road
  • Flaxpond Road
  • Forrester Place
  • Hampden Road
  • Kingsnorth Road
  • Knock Road
  • Lower Denmark Road
  • Mortimer Close
  • Park Place
  • Poncia Road
  • Pound House
  • Rigden Road
  • Stonebridge Cottages
  • Tennyson Road
  • Torrington Place
  • Trumpet House
  • Waterman House
  • Wotton Road

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

Roads covered (Area 5):

  • Beaver Lane

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ South Willesborough

Roads covered:

  • Albion Place
  • Bath Road
  • Bushy Royds
  • Curtis Road
  • Earlsworth Court
  • Earlsworth Road
  • Gladstone Road
  • Hamilton Road
  • Herbert Road
  • Mallards
  • Mead Road
  • Royds Road

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Stanhope

Roads covered:

  • Crundale Close
  • Newenden Close

For issues relating to your rent account please email Georgia Anderson or call 01233 330830.

For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.

+ St Michaels

Roads covered:

  • Birdsisle House
  • Boresisle
  • Chalk Avenue
  • Chapel House
  • Crisfield Court
  • Dawnbourne
  • Marshalls Land
  • The Pavement
  • Wayside Avenue

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Stone

Roads covered:

  • Ebony Cottages
  • Forge Meadow
  • Oxney Cottages
  • Quarry Cottages
  • Stone Green

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Tenterden

Roads covered:

  • Danemore
  • Hales Close
  • Priory Way
  • Shrubcote
  • Southgate Road
  • The Bungalows
  • Bells Close
  • Castweazle
  • Longfield
  • Pittlesden
  • Station Mews
  • Station Road
  • St Mildred's Close

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Town Centre (Ashford)

Roads covered:

  • Churchyard
  • Engineers Court
  • Grampion Close
  • Kipling Road
  • Maidstone Road
  • Marlowe Road
  • Milton Road
  • Norwood Gardens
  • Park Street
  • Regents Court

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595

+ Warehorne

Roads covered:

  • Glebe Villas
  • Monks Hill

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Westwell

Roads covered:

  • Downs View
  • Gold Hill

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.

+ Willesborough

Roads covered:

  • Adams Drive
  • Alsops Road
  • Aylesford Place
  • Bentley Road
  • Blake Court
  • Breadlands Road
  • Bushy Royds
  • Camden Terrace
  • Eastern Gardens
  • Hunter Avenue
  • Hunter Close
  • Hunter Road
  • Mill View
  • Milne Road
  • Orion Way
  • Osborne Road
  • Quarry Close
  • Sotherton
  • Summer Leeze
  • Summer Leeze Gardens
  • Twelve Acres
  • Waterside
  • Western Gardens
  • Wharton Gardens

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609

+ Wittersham

Roads covered:

  • Addison Cottages
  • Cygnets
  • Forge Meads
  • Jubilee Fields
  • Lloyds Green
  • Swan Cottages

For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Woodchurch

Roads covered:

  • Brattle
  • Coombe Cottages
  • Front Road
  • Lower Road
  • Mill View
  • Plum Tree Gardens
  • West End

For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.

For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Wye

Roads covered:

  • Abbots Walk
  • Cherry Garden Crescent
  • Churchfield Way
  • Gregory Court
  • Little Chequers
  • Martin House
  • The Forstal

For issues relating to your rent account please email Skye Hay or call 01233 330379.

For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609