Find who your Neighbourhood Housing Officer is
What do Neighbourhood Housing Officers do?
The Neighbourhood Housing Officers have geographical ‘patches’. This means as a council tenant you have a dedicated officer who you can talk to about any housing related matter. This member of staff will contact you if there is an issue with your tenancy.
The Neighbourhood Housing Officers deal with all aspects of your tenancy and neighbourhood. This includes:
- Showing prospective tenants around their new homes and setting up their tenancies. Find out more about moving in to a property;
- Helping tenants to maintain their tenancy;
- Dealing with neighbour disputes and antisocial behaviour;
- Helping tenants achieve estate improvements;
- Carrying out estate inspections;
- Ensuring tenants know how to have their say about housing services;
- Offering advice on what you need to do if you wish to move out;
- Help with mutual exchanges
- Ensuring income collection and rent is paid on time.
Click on your area below to find out who you should make contact with.
Please note: There has been some recent changes to officers and as a result, the information below is in the process of being updated. In case of an emergency and if your contact listed below is not available in the first instance, please contact your previous officer and they'll be able to assist or alternatively call us on 01233 331111.
+ Aldington
Roads covered:
- Earlsfield
- Goldwell
- Goldwell Close
- Longsfield
- Ragstone Hollow
- Walnut Ridge
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ Appledore
Roads covered:
- Elm Tree
- Hawthorn
- Heathside
- The Street
- West End Cottages
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Bethersden
Roads covered:
- Bailey Field
- Chester Avenue
- Forge Hill
- Orchard Field
- School Road
- The Dene
For issues relating to your rent account please please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Biddenden
Roads covered:
- Cheeselands
- Chulkhurst
- Chulkhurst Close
- Cot Lane
- Headcorn Road
- Little Meadows
- Shuttle Close
- Standen Cottage
- The Meadows
- The Teasels
- The Weavers
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Bilsington
Road covered:
- Cosway Cottages
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ Boughton Aluph
Road covered:
- Middleton Cottages
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Brabourne
Roads covered:
- Bircholt Forstal
- Lees Close
- Manse Field
- Subdown Cottages
- The Warren
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Brook
Road covered:
- Brookbank
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Challock
Roads covered:
- Chapmans Close
- St Cosmas Close
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Charing
Roads covered:
- Clearmount Drive
- Downs Close
- Downsway
- Hitherfield
- Moat Park
- Pluckley Road
- Pym House
- Sayer Road
- School Road
- Station Road
- Towner Close
- Wheler Road
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Charing Heath
Roads covered:
- Warren Houses
- Wind Hill
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Chilham
Roads covered:
- Felborough Close
- Herons Close
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Chilmington
Roads covered:
- Chilmington Caravan Park
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Stella Hart or call 01233 330376.
+ Eastwell
Road covered:
- Bempstead Cottages
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Egerton
Roads covered:
- Crockenhill
- Elm Close
- Fortall Villas
- New Road
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Godmersham
Roads covered:
- Purr Wood
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Great Chart
Roads covered:
- Bean Close
- Coronation Drive
- Hillcrest
- Middle Close
- Singleton Road
- The Paddocks
- Toke Close
- Waterside Terrace
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Hamstreet
Roads covered:
- Carters Wood
- Cotton Hill House
- Fairfield Terrace
- Quince Orchard
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ Hastingleigh
Roads covered:
- Beckets Close
- Folly Town
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Henwood
Roads covered:
- Birling Road
- Croft Road Flats
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595.
+ High Halden
Roads covered:
- Greenside
- Hookstead
- Hopes Grove
- The Chennells
- Tilden Close
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Hothfield
Roads covered:
- Beech Drive
- Coach Drive
- Common Way
- Coombe Grove
- Park Drive
- Plantation Close
- Sackville Close
- School Road
- Thanet Terrace
- The Street
- Tufton Road
- Tutt Hill
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Kenardington
Roads covered:
- Corner Cottages
- The Poplars
- The Wish
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Kennington
Roads covered:
- Beecholme Drive
- Belmont Road
- Bockhanger Lane
- Bybrook Road
- Copperfield Close
- Dale Walk
- Goteley Mere
- Grosvenor Road
- Hurst Road
- Kenbrook
- Mardol Road
- Nine Acres
- Old Ash Close
- Rectory Way
- Rothbrook Drive
- Tile Kiln Road
- Tilers Walk
- Towers View
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Kingsnorth
Roads covered:
- Aurelias Close
- Church Hill
- Kingsford Terrace
- Pound Lane
- Riverside Close
- Wood Lane
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595.
+ Little Chart
Roads covered:
- Bannister Bungalows
- Bannister House
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Mersham
Roads covered:
- Glebelands
- Kingsford Close
- Oaklands
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ Molash
Roads covered:
- Church Lane
- Pound Lane
- Swedish Houses
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Newenden
Roads covered:
- Copt Hall
- Welshmans Cottages
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ New Quarter
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595.
+ Newtown
Roads covered:
- Alfred Road
- Belmont Place
- Bulleid Place
- Maunsell Place
- Newtown Green
- Stirling Road
- Wainwright Place
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595.
+ Old Wives Lees
Roads covered:
- Cobbs Hill
- Lees Terrace
- The Paddock
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Pluckley
Roads covered:
- Shipland Bungalows
- Shipland Houses
- Station Road
- Thorne Cottages
- Thorne Estate
- Victoria Cottages
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Repton Manor
Roads covered:
- Chart Road
- Littlebrook Close
- Littlebrook Road
- Manor Way
- Repton Manor Road
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595.
+ Rolvenden
Roads covered:
- Falstaff
- Gatefield Cottages
- High Street
- Maytham Road
- Sparkeswood Avenue
- Sparkeswood Close
- St Marys
- Tanyard Flats
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Ruckinge
Roads covered:
- North View
- Oakridge
- Swedish Houses
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ Sevington
Road covered:
- Church Road
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ Shadoxhurst
Roads covered:
- Brinklow Terrace
- Chequers Green
- Church Lane
- Kings Close
- Mace Terrace
- Nairne Close
- Rectory Bungalows
- St Peters Way
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595.
+ Shepway
Roads covered:
- Beauchamp Close
- Dudley Road
- Ferdi Lethert House
- Great Burton House
- Nettlefields
- North Pends
- Randolph Gardens
- Shepway
- Warwick Road
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Shottenden
Roads covered:
- Beaneys Lane
- Goldups Lane
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Singleton
Roads covered:
- Askes Court
- Falcon Way
- Summerhill
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Smarden
Roads covered:
- Buffalo Cottages
- Chessenden Lane
- Glebe Close
- Green Lane
- The Acorns
- The Oaks
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Smeeth
Roads covered:
- Calland
- Caroland Close
- Harvest Cottages
- Sandy Place
- The Ridgeway
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ South Ashford
This area is split across several neighbourhood officers – find your road name and then contact details for your neighbourhood officer will be below.
Roads covered (Area 1):
- Alder House
- Baileys Field
- Brookfield Court
- Brookfield Road
- Clockhouse
- Cygnet Way
- Heron House
- Hillbrow Lane
- Kingfisher House
- Meadowsweet House
- River View
- Stour Close
- Hillbrow Lane
- Watercress House
- Willow House
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
Roads covered (Area 2):
- Arcon Close
- Arcon Road
- Allen Field
- Athol Road
- Banks Road
- Barn Platt
- Barnett Field
- Beaver Road
- Bond Road
- Bornefields
- Clynton Way
- Court Wurtin
- Cryol Place
- Cryol Road
- Deans Walk
- Elm Place
- Essetford Road
- Halstow Way
- Harper Road
- Jemmett Road
- Kither Road
- Langholm Road
- Little Knoll
- Montfort Close
- Musgrove
- Noakes Meadow
- Oak Tree Road
- Old Pond Road
- Simons Avenue
- St Annes Road
- St Stephens Walk
- The Close
- Watermead Close
- William Road
- Woolreeds Close
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
Roads covered (Area 3):
- Arlington
- Boxley
- Cleves Way
- Cross Stile
- Crownfield Road
- Fostall Green
- Gorse Mead
- Lewis Court
- Maypits
- Pollard Close
- Tournay Close
- Watercress Lane
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
Roads covered (Area 4):
- Austin Road
- Bears End House
- Cade Road
- Christchurch Road
- Denness Road
- Flaxpond Road
- Forrester Place
- Hampden Road
- Kingsnorth Road
- Knock Road
- Lower Denmark Road
- Mortimer Close
- Park Place
- Poncia Road
- Pound House
- Rigden Road
- Stonebridge Cottages
- Tennyson Road
- Torrington Place
- Trumpet House
- Waterman House
- Wotton Road
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
Roads covered (Area 5):
- Beaver Lane
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ South Willesborough
Roads covered:
- Albion Place
- Bath Road
- Bushy Royds
- Curtis Road
- Earlsworth Court
- Earlsworth Road
- Gladstone Road
- Hamilton Road
- Herbert Road
- Mallards
- Mead Road
- Royds Road
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Stanhope
Roads covered:
- Crundale Close
- Newenden Close
For issues relating to your rent account please email Georgia Anderson or call 01233 330830.
For issues relating to anti-social behaviour or estate issues please email Toto Ngoga or call 01233 330426.
+ St Michaels
Roads covered:
- Birdsisle House
- Boresisle
- Chalk Avenue
- Chapel House
- Crisfield Court
- Dawnbourne
- Marshalls Land
- The Pavement
- Wayside Avenue
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Stone
Roads covered:
- Ebony Cottages
- Forge Meadow
- Oxney Cottages
- Quarry Cottages
- Stone Green
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Tenterden
Roads covered:
- Danemore
- Hales Close
- Priory Way
- Shrubcote
- Southgate Road
- The Bungalows
- Bells Close
- Castweazle
- Longfield
- Pittlesden
- Station Mews
- Station Road
- St Mildred's Close
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Town Centre (Ashford)
Roads covered:
- Churchyard
- Engineers Court
- Grampion Close
- Kipling Road
- Maidstone Road
- Marlowe Road
- Milton Road
- Norwood Gardens
- Park Street
- Regents Court
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Robert Perfitt or call 01233 330595.
+ Warehorne
Roads covered:
- Glebe Villas
- Monks Hill
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Westwell
Roads covered:
- Downs View
- Gold Hill
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Emma Sykes or call 01233 330408.
+ Willesborough
Roads covered:
- Adams Drive
- Alsops Road
- Aylesford Place
- Bentley Road
- Blake Court
- Breadlands Road
- Bushy Royds
- Camden Terrace
- Eastern Gardens
- Hunter Avenue
- Hunter Close
- Hunter Road
- Mill View
- Milne Road
- Orion Way
- Osborne Road
- Quarry Close
- Sotherton
- Summer Leeze
- Summer Leeze Gardens
- Twelve Acres
- Waterside
- Western Gardens
- Wharton Gardens
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
+ Wittersham
Roads covered:
- Addison Cottages
- Cygnets
- Forge Meads
- Jubilee Fields
- Lloyds Green
- Swan Cottages
For issues relating to your rent account please email Kerena Hopkin or call 01233 330373.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Woodchurch
Roads covered:
- Brattle
- Coombe Cottages
- Front Road
- Lower Road
- Mill View
- Plum Tree Gardens
- West End
For issues relating to your rent account please email Tara Woolhouse or call 01233 330377.
For issues relating to anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Wye
Roads covered:
- Abbots Walk
- Cherry Garden Crescent
- Churchfield Way
- Gregory Court
- Little Chequers
- Martin House
- The Forstal
For issues relating to your rent account please email Skye Hay or call 01233 330379.
For issues relating to anti-social behaviour or estate issues please email Mandy Bushell or call 01233 330609.
