Urgent Telephone Weekends : 01233 331111

Find who your Neighbourhood Housing Officer is

What do Neighbourhood Housing Officers do?

The Neighbourhood Housing Officers have geographical ‘patches’. This means as a council tenant you have a dedicated officer who you can talk to about any housing related matter. This member of staff will contact you if there is an issue with your tenancy.

The Neighbourhood Housing Officers deal with all aspects of your tenancy and neighbourhood. This includes:

  • Showing prospective tenants around their new homes and setting up their tenancies. Find out more about moving in to a property;
  • Helping tenants to maintain their tenancy;
  • Dealing with neighbour disputes and antisocial behaviour;
  • Helping tenants achieve estate improvements;
  • Carrying out estate inspections;
  • Ensuring tenants know how to have their say about housing services;
  • Offering advice on what you need to do if you wish to move out;
  • Help with mutual exchanges
  • Ensuring income collection and rent is paid on time.

Click on your area below to find out who you should make contact with.

+ Aldington

Roads covered:

  • Earlsfield
  • Goldwell
  • Goldwell Close
  • Longsfield
  • Ragstone Hollow
  • Walnut Ridge

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Appledore

Roads covered:

  • Elm Tree
  • Hawthorn
  • Heathside
  • The Street
  • West End Cottages

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Bethersden

Roads covered:

  • Bailey Field
  • Chester Avenue
  • Forge Hill
  • Orchard Field
  • School Road
  • The Dene

For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.

+ Biddenden

Roads covered:

  • Cheeselands
  • Chulkhurst
  • Chulkhurst Close
  • Cot Lane
  • Headcorn Road
  • Little Meadows
  • Shuttle Close
  • Standen Cottage
  • The Meadows
  • The Teasels
  • The Weavers

For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Bilsington

Road covered:

  • Cosway Cottages

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Boughton Aluph

Road covered:

  • Middleton Cottages

For issues relating to your rent account, anti-social behaviour or estate issues please email Kay Devereaux or call 01233 330379.

+ Brabourne

Roads covered:

  • Bircholt Forstal
  • Lees Close
  • Manse Field
  • Subdown Cottages
  • The Warren

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Brook

Road covered:

  • Brookbank

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Challock

Roads covered:

  • Chapmans Close
  • St Cosmas Close

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Charing

Roads covered:

  • Clearmount Drive
  • Downs Close
  • Downsway
  • Hitherfield
  • Moat Park
  • Pluckley Road
  • Pym House
  • Sayer Road
  • School Road
  • Station Road
  • Towner Close
  • Wheler Road

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Charing Heath

Roads covered:

  • Warren Houses
  • Wind Hill

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Chilham

Roads covered:

  • Felborough Close
  • Herons Close

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Eastwell

Road covered:

  • Bempstead Cottages

For issues relating to your rent account, anti-social behaviour or estate issues please email Kay Devereaux or call 01233 330379.

+ Egerton

Roads covered:

  • Crockenhill
  • Elm Close
  • Fortall Villas
  • New Road

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Great Chart

Roads covered:

  • Bean Close
  • Coronation Drive
  • Hillcrest
  • Middle Close
  • Singleton Road
  • The Paddocks
  • Toke Close
  • Waterside Terrace

For issues relating to your rent account, anti-social behaviour or estate issues please email Oliver Samways or call 01233 330375.

+ Hamstreet

Roads covered:

  • Carters Wood
  • Cotton Hill House
  • Fairfield Terrace
  • Quince Orchard

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Hastingleigh

Roads covered:

  • Beckets Close
  • Folly Town

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Henwood

Roads covered:

  • Birling Road
  • Croft Road Flats

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ High Halden

Roads covered:

  • Greenside
  • Hookstead
  • Hopes Grove
  • The Chennells
  • Tilden Close

For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.

+ Hothfield

Roads covered:

  • Beech Drive
  • Coach Drive
  • Common Way
  • Coombe Grove
  • Park Drive
  • Plantation Close
  • Sackville Close
  • School Road
  • Thanet Terrace
  • The Street
  • Tufton Road
  • Tutt Hill

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Kenardington

Roads covered:

  • Corner Cottages
  • The Poplars 
  • The Wish

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Kennington

Roads covered:

  • Beecholme Drive
  • Belmont Road
  • Bockhanger Lane
  • Bybrook Road
  • Copperfield Close
  • Dale Walk
  • Goteley Mere
  • Grosvenor Road
  • Hurst Road
  • Kenbrook
  • Mardol Road
  • Nine Acres
  • Old Ash Close
  • Rectory Way
  • Rothbrook Drive
  • Tile Kiln Road
  • Tilers Walk
  • Towers View

For issues relating to your rent account, anti-social behaviour or estate issues please email Kay Devereaux or call 01233 330379.

+ Kingsnorth

Roads covered:

  • Aurelias Close
  • Church Hill
  • Kingsford Terrace
  • Pound Lane 
  • Riverside Close
  • Wood Lane

For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.

+ Little Chart

Roads covered:

  • Bannister Bungalows
  • Bannister House

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Mersham

Roads covered:

  • Glebelands
  • Kingsford Close
  • Oaklands

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Molash

Roads covered:

  • Church Lane
  • Pound Lane
  • Swedish Houses

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Newenden

Roads covered:

  • Copt Hall
  • Welshmans Cottages

For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Newtown

Roads covered:

  • Alfred Road
  • Belmont Place
  • Bulleid Place
  • Maunsell Place
  • Newtown Green
  • Stirling Road
  • Wainwright Place

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Old Wives Lees

Roads covered:

  • Cobbs Hill
  • Lees Terrace
  • The Paddock

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Pluckley

Roads covered:

  • Shipland Bungalows
  • Shipland Houses
  • Station Road
  • Thorne Cottages
  • Thorne Estate
  • Victoria Cottages

For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.

+ Repton Manor

Roads covered:

  • Chart Road
  • Littlebrook Close
  • Littlebrook Road
  • Manor Way
  • Repton Manor Road

For issues relating to your rent account, anti-social behaviour or estate issues please email Toyah Bicker or call 07733 312185.

+ Rolvenden

Roads covered:

  • Falstaff
  • Gatefield Cottages
  • High Street
  • Maytham Road
  • Sparkeswood Avenue
  • Sparkeswood Close
  • St Marys
  • Tanyard Flats

For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Ruckinge

Roads covered:

  • North View
  • Oakridge
  • Swedish Houses

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Sevington

Road covered:

  • Church Road

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Shadoxhurst

Roads covered:

  • Brinklow Terrace
  • Chequers Green
  • Church Lane
  • Kings Close
  • Mace Terrace
  • Nairne Close
  • Rectory Bungalows
  • St Peters Way

For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.

+ Shottenden

Roads covered:

  • Beaneys Lane
  • Goldups Lane

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Singleton

Roads covered:

  • Askes Court
  • Falcon Way
  • Summerhill

For issues relating to your rent account, anti-social behaviour or estate issues please email Oliver Samways or call 01233 330375.

+ Smarden

Roads covered:

  • Buffalo Cottages
  • Chessenden Lane
  • Glebe Close
  • Green Lane
  • The Acorns
  • The Oaks

For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.

+ Smeeth

Roads covered:

  • Calland
  • Caroland Close
  • Harvest Cottages
  • Sandy Place
  • The Ridgeway

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ South Ashford

This area is split across three neighbourhood officers – find your road name and then contact details for your neighbourhood officer will be below.

Roads covered (Area 1):

  • Alder House
  • Allen Field
  • Arlington
  • Baileys Field
  • Barnett Field
  • Boxley
  • Brookfield Court
  • Brookfield Road
  • Clockhouse
  • Cygnet Way
  • Harper Road
  • Heron House
  • Hillbrow Lane
  • Kingfisher House
  • Little Knoll
  • Meadowsweet House
  • Noakes Meadow
  • Oak Tree Road
  • Old Pond Road
  • River View
  • Stour Close
  • Watercress House
  • Willow House

For issues relating to your rent account, anti-social behaviour or estate issues please email Oliver Samways or call 01233 330375.


Roads covered (Area 2):

  • Arcon Close
  • Arcon Road
  • Athol Road
  • Beaver Lane
  • Bornefields
  • Cleves Way
  • Clynton Way
  • Court Wurtin
  • Cross Stile
  • Crownfield Road
  • Cryol Place
  • Cryol Road
  • Deans Walk
  • Elm Place
  • Essetford Road
  • Flaxpond Road
  • Fostall Green
  • Gorse Mead
  • Halstow Way
  • Lewis Court
  • Maypits
  • Montfort Close
  • Pollard Close
  • Simons Avenue
  • St Annes Road
  • St Stephens Walk
  • The Close
  • Tournay Close
  • Watercress Lane
  • Watermead Close
  • Woolreeds Close

For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.


Roads covered (Area 3):

  • Austin Road
  • Banks Road
  • Barn Platt
  • Bears End House
  • Beaver Road
  • Bond Road
  • Cade Road
  • Christchurch Road
  • Denness Road
  • Forrester Place
  • Hampden Road
  • Jemmett Road
  • Kingsnorth Road
  • Kither Road
  • Knock Road
  • Langholm Road
  • Lower Denmark Road
  • Mortimer Close
  • Musgrove
  • Park Place
  • Poncia Road
  • Pound House
  • Rigden Road
  • Stonebridge Cottages
  • Tennyson Road
  • Torrington Place
  • Trumpet House
  • Waterman House
  • William Road
  • Wotton Road

For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.

+ South Willesborough

Roads covered:

  • Albion Place
  • Bath Road
  • Bushy Royds
  • Curtis Road
  • Earlsworth Court
  • Earlsworth Road
  • Gladstone Road
  • Hamilton Road
  • Herbert Road
  • Mallards
  • Mead Road
  • Royds Road

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Spearpoint

Roads covered:

  • Beauchamp Close
  • Dudley Road
  • Ferdi Lethert House
  • Great Burton House
  • Nettlefields
  • North Pends
  • Randolph Gardens
  • Shepway
  • Warwick Road

For issues relating to your rent account, anti-social behaviour or estate issues please email Kay Devereaux or call 01233 330379.

+ Stanhope

Roads covered:

  • Crundale Close
  • Newenden Close

For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.

+ St Michaels

Roads covered:

  • Birdsisle House
  • Boresisle
  • Chalk Avenue
  • Chapel House
  • Crisfield Court
  • Dawnbourne
  • Marshalls Land
  • The Pavement
  • Wayside Avenue

For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Stone

Roads covered:

  • Ebony Cottages
  • Forge Meadow
  • Oxney Cottages
  • Quarry Cottages
  • Stone Green

For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Tenterden

Roads covered:

  • Danemore
  • Hales Close
  • Priory Way
  • Shrubcote
  • Southgate Road
  • The Bungalows
  • Bells Close
  • Castweazle
  • Longfield
  • Pittlesden
  • Station Mews
  • Station Road
  • St Mildred's Close

For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Town Centre (Ashford)

Roads covered:

  • Churchyard
  • Engineers Court
  • Grampion Close
  • Kipling Road
  • Maidstone Road
  • Marlowe Road
  • Milton Road
  • Norwood Gardens
  • Park Street
  • Regents Court

For issues relating to your rent account, anti-social behaviour or estate issues please email Toyah Bicker or call 07733 312185.

+ Warehorne

Roads covered:

  • Glebe Villas
  • Monks Hill

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Westwell

Roads covered:

  • Downs View
  • Gold Hill

For issues relating to your rent account, anti-social behaviour or estate issues please email Kay Devereaux or call 01233 330379.

+ Willesborough

Roads covered:

  • Adams Drive
  • Alsops Road
  • Aylesford Place
  • Bentley Road
  • Blake Court
  • Breadlands Road
  • Bushy Royds
  • Camden Terrace
  • Eastern Gardens
  • Hunter Avenue
  • Hunter Close
  • Hunter Road
  • Mill View
  • Milne Road
  • Orion Way
  • Osborne Road
  • Quarry Close
  • Sotherton
  • Summer Leeze
  • Summer Leeze Gardens
  • Twelve Acres
  • Waterside
  • Western Gardens
  • Wharton Gardens

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.

+ Wittersham

Roads covered:

  • Addison Cottages
  • Cygnets
  • Forge Meads
  • Jubilee Fields
  • Lloyds Green
  • Swan Cottages

For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.

+ Woodchurch

Roads covered:

  • Brattle
  • Coombe Cottages
  • Front Road
  • Lower Road
  • Mill View
  • Plum Tree Gardens
  • West End

For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.

+ Wye

Roads covered:

  • Abbots Walk
  • Cherry Garden Crescent
  • Churchfield Way
  • Gregory Court
  • Little Chequers
  • Martin House
  • The Forstal

For issues relating to your rent account, anti-social behaviour or estate issues please email Oluwatoyin 'Olu' Ogunlana or call 01233 330377.