Find who your Neighbourhood Housing Officer is
What do Neighbourhood Housing Officers do?
The Neighbourhood Housing Officers have geographical ‘patches’. This means as a council tenant you have a dedicated officer who you can talk to about any housing related matter. This member of staff will contact you if there is an issue with your tenancy.
The Neighbourhood Housing Officers deal with all aspects of your tenancy and neighbourhood. This includes:
- Showing prospective tenants around their new homes and setting up their tenancies. Find out more about moving in to a property;
- Helping tenants to maintain their tenancy;
- Dealing with neighbour disputes and antisocial behaviour;
- Helping tenants achieve estate improvements;
- Carrying out estate inspections;
- Ensuring tenants know how to have their say about housing services;
- Offering advice on what you need to do if you wish to move out;
- Help with mutual exchanges
- Ensuring income collection and rent is paid on time.
Click on your area below to find out who you should make contact with.
+ Aldington
Roads covered:
- Earlsfield
- Goldwell
- Goldwell Close
- Longsfield
- Ragstone Hollow
- Walnut Ridge
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Appledore
Roads covered:
- Elm Tree
- Hawthorn
- Heathside
- The Street
- West End Cottages
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Bethersden
Roads covered:
- Bailey Field
- Chester Avenue
- Forge Hill
- Orchard Field
- School Road
- The Dene
For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.
+ Biddenden
Roads covered:
- Cheeselands
- Chulkhurst
- Chulkhurst Close
- Cot Lane
- Headcorn Road
- Little Meadows
- Shuttle Close
- Standen Cottage
- The Meadows
- The Teasels
- The Weavers
For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Bilsington
Road covered:
- Cosway Cottages
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Boughton Aluph
Road covered:
- Middleton Cottages
For issues relating to your rent account, anti-social behaviour or estate issues please call 01233 331111.
+ Brabourne
Roads covered:
- Bircholt Forstal
- Lees Close
- Manse Field
- Subdown Cottages
- The Warren
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Brook
Road covered:
- Brookbank
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Challock
Roads covered:
- Chapmans Close
- St Cosmas Close
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Charing
Roads covered:
- Clearmount Drive
- Downs Close
- Downsway
- Hitherfield
- Moat Park
- Pluckley Road
- Pym House
- Sayer Road
- School Road
- Station Road
- Towner Close
- Wheler Road
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Charing Heath
Roads covered:
- Warren Houses
- Wind Hill
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Chilham
Roads covered:
- Felborough Close
- Herons Close
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Eastwell
Road covered:
- Bempstead Cottages
For issues relating to your rent account, anti-social behaviour or estate issues please call 01233 331111.
+ Egerton
Roads covered:
- Crockenhill
- Elm Close
- Fortall Villas
- New Road
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Great Chart
Roads covered:
- Bean Close
- Coronation Drive
- Hillcrest
- Middle Close
- Singleton Road
- The Paddocks
- Toke Close
- Waterside Terrace
For issues relating to your rent account, anti-social behaviour or estate issues please email Oliver Samways or call 01233 330375.
+ Hamstreet
Roads covered:
- Carters Wood
- Cotton Hill House
- Fairfield Terrace
- Quince Orchard
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Hastingleigh
Roads covered:
- Beckets Close
- Folly Town
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Henwood
Roads covered:
- Birling Road
- Croft Road Flats
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ High Halden
Roads covered:
- Greenside
- Hookstead
- Hopes Grove
- The Chennells
- Tilden Close
For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.
+ Hothfield
Roads covered:
- Beech Drive
- Coach Drive
- Common Way
- Coombe Grove
- Park Drive
- Plantation Close
- Sackville Close
- School Road
- Thanet Terrace
- The Street
- Tufton Road
- Tutt Hill
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Kenardington
Roads covered:
- Corner Cottages
- The Poplars
- The Wish
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Kennington
Roads covered:
- Beecholme Drive
- Belmont Road
- Bockhanger Lane
- Bybrook Road
- Copperfield Close
- Dale Walk
- Goteley Mere
- Grosvenor Road
- Hurst Road
- Kenbrook
- Mardol Road
- Nine Acres
- Old Ash Close
- Rectory Way
- Rothbrook Drive
- Tile Kiln Road
- Tilers Walk
- Towers View
For issues relating to your rent account, anti-social behaviour or estate issues please call 01233 331111.
+ Kingsnorth
Roads covered:
- Aurelias Close
- Church Hill
- Kingsford Terrace
- Pound Lane
- Riverside Close
- Wood Lane
For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.
+ Little Chart
Roads covered:
- Bannister Bungalows
- Bannister House
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Mersham
Roads covered:
- Glebelands
- Kingsford Close
- Oaklands
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Molash
Roads covered:
- Church Lane
- Pound Lane
- Swedish Houses
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Newenden
Roads covered:
- Copt Hall
- Welshmans Cottages
For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Newtown
Roads covered:
- Alfred Road
- Belmont Place
- Bulleid Place
- Maunsell Place
- Newtown Green
- Stirling Road
- Wainwright Place
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Old Wives Lees
Roads covered:
- Cobbs Hill
- Lees Terrace
- The Paddock
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Pluckley
Roads covered:
- Shipland Bungalows
- Shipland Houses
- Station Road
- Thorne Cottages
- Thorne Estate
- Victoria Cottages
For issues relating to your rent account, anti-social behaviour or estate issues please email Charlotte Evans or call 01233 330835.
+ Repton Manor
Roads covered:
- Chart Road
- Littlebrook Close
- Littlebrook Road
- Manor Way
- Repton Manor Road
For issues relating to your rent account, anti-social behaviour or estate issues please email Toyah Bicker or call 07733 312185.
+ Rolvenden
Roads covered:
- Falstaff
- Gatefield Cottages
- High Street
- Maytham Road
- Sparkeswood Avenue
- Sparkeswood Close
- St Marys
- Tanyard Flats
For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Ruckinge
Roads covered:
- North View
- Oakridge
- Swedish Houses
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Sevington
Road covered:
- Church Road
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Shadoxhurst
Roads covered:
- Brinklow Terrace
- Chequers Green
- Church Lane
- Kings Close
- Mace Terrace
- Nairne Close
- Rectory Bungalows
- St Peters Way
For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.
+ Shottenden
Roads covered:
- Beaneys Lane
- Goldups Lane
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Singleton
Roads covered:
- Askes Court
- Falcon Way
- Summerhill
For issues relating to your rent account, anti-social behaviour or estate issues please email Oliver Samways or call 01233 330375.
+ Smarden
Roads covered:
- Buffalo Cottages
- Chessenden Lane
- Glebe Close
- Green Lane
- The Acorns
- The Oaks
For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.
+ Smeeth
Roads covered:
- Calland
- Caroland Close
- Harvest Cottages
- Sandy Place
- The Ridgeway
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ South Ashford
This area is split across three neighbourhood officers – find your road name and then contact details for your neighbourhood officer will be below.
Roads covered (Area 1):
- Alder House
- Allen Field
- Arlington
- Baileys Field
- Barnett Field
- Boxley
- Brookfield Court
- Brookfield Road
- Clockhouse
- Cygnet Way
- Harper Road
- Heron House
- Hillbrow Lane
- Kingfisher House
- Little Knoll
- Meadowsweet House
- Noakes Meadow
- Oak Tree Road
- Old Pond Road
- River View
- Stour Close
- Watercress House
- Willow House
For issues relating to your rent account, anti-social behaviour or estate issues please email Oliver Samways or call 01233 330375.
Roads covered (Area 2):
- Arcon Close
- Arcon Road
- Athol Road
- Beaver Lane
- Bornefields
- Cleves Way
- Clynton Way
- Court Wurtin
- Cross Stile
- Crownfield Road
- Cryol Place
- Cryol Road
- Deans Walk
- Elm Place
- Essetford Road
- Flaxpond Road
- Fostall Green
- Gorse Mead
- Halstow Way
- Lewis Court
- Maypits
- Montfort Close
- Pollard Close
- Simons Avenue
- St Annes Road
- St Stephens Walk
- The Close
- Tournay Close
- Watercress Lane
- Watermead Close
- Woolreeds Close
For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.
Roads covered (Area 3):
- Austin Road
- Banks Road
- Barn Platt
- Bears End House
- Beaver Road
- Bond Road
- Cade Road
- Christchurch Road
- Denness Road
- Forrester Place
- Hampden Road
- Jemmett Road
- Kingsnorth Road
- Kither Road
- Knock Road
- Langholm Road
- Lower Denmark Road
- Mortimer Close
- Musgrove
- Park Place
- Poncia Road
- Pound House
- Rigden Road
- Stonebridge Cottages
- Tennyson Road
- Torrington Place
- Trumpet House
- Waterman House
- William Road
- Wotton Road
For issues relating to your rent account, anti-social behaviour or estate issues please email Bakayuhi "Toto" Ngoga or call 01233 330426.
+ South Willesborough
Roads covered:
- Albion Place
- Bath Road
- Bushy Royds
- Curtis Road
- Earlsworth Court
- Earlsworth Road
- Gladstone Road
- Hamilton Road
- Herbert Road
- Mallards
- Mead Road
- Royds Road
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Spearpoint
Roads covered:
- Beauchamp Close
- Dudley Road
- Ferdi Lethert House
- Great Burton House
- Nettlefields
- North Pends
- Randolph Gardens
- Shepway
- Warwick Road
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Stanhope
Roads covered:
- Crundale Close
- Newenden Close
For issues relating to your rent account, anti-social behaviour or estate issues please email Reece Calahane or call 01233 330830.
+ St Michaels
Roads covered:
- Birdsisle House
- Boresisle
- Chalk Avenue
- Chapel House
- Crisfield Court
- Dawnbourne
- Marshalls Land
- The Pavement
- Wayside Avenue
For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Stone
Roads covered:
- Ebony Cottages
- Forge Meadow
- Oxney Cottages
- Quarry Cottages
- Stone Green
For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Tenterden
Roads covered:
- Danemore
- Hales Close
- Priory Way
- Shrubcote
- Southgate Road
- The Bungalows
- Bells Close
- Castweazle
- Longfield
- Pittlesden
- Station Mews
- Station Road
- St Mildred's Close
For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Town Centre (Ashford)
Roads covered:
- Churchyard
- Engineers Court
- Grampion Close
- Kipling Road
- Maidstone Road
- Marlowe Road
- Milton Road
- Norwood Gardens
- Park Street
- Regents Court
For issues relating to your rent account, anti-social behaviour or estate issues please email Toyah Bicker or call 07733 312185.
+ Warehorne
Roads covered:
- Glebe Villas
- Monks Hill
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Westwell
Roads covered:
- Downs View
- Gold Hill
For issues relating to your rent account, anti-social behaviour or estate issues please call 01233 331111.
+ Willesborough
Roads covered:
- Adams Drive
- Alsops Road
- Aylesford Place
- Bentley Road
- Blake Court
- Breadlands Road
- Bushy Royds
- Camden Terrace
- Eastern Gardens
- Hunter Avenue
- Hunter Close
- Hunter Road
- Mill View
- Milne Road
- Orion Way
- Osborne Road
- Quarry Close
- Sotherton
- Summer Leeze
- Summer Leeze Gardens
- Twelve Acres
- Waterside
- Western Gardens
- Wharton Gardens
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
+ Wittersham
Roads covered:
- Addison Cottages
- Cygnets
- Forge Meads
- Jubilee Fields
- Lloyds Green
- Swan Cottages
For issues relating to your rent account, anti-social behaviour or estate issues please email Pearl Maxwell or call 01233 330244.
+ Woodchurch
Roads covered:
- Brattle
- Coombe Cottages
- Front Road
- Lower Road
- Mill View
- Plum Tree Gardens
- West End
For issues relating to your rent account, anti-social behaviour or estate issues please email Kerena Hopkin or call 01233 330373.
+ Wye
Roads covered:
- Abbots Walk
- Cherry Garden Crescent
- Churchfield Way
- Gregory Court
- Little Chequers
- Martin House
- The Forstal
For issues relating to your rent account, anti-social behaviour or estate issues please email Tara Woolhouse or call 01233 330377.
