Using this website
View our website tutorial videos to see how you can complete simple tasks on our website. These include making an application, making a payment, or reporting something.
Your Ashford app
Are you using a mobile device? Then why not download the Your Ashford app. It’s a convenient way to report any concerns directly to us.
Many of our forms will require you to set an account up. An account will keep many of your dealings with the council in one secure place, which will save you time the next time you contact our customer service team.
Download Your Ashford for iPhone
Download Your Ashford for Android
By using the Your Ashford app, you’ll enable officers to deal with your concerns more quickly and effectively, as they’ll be able to access reported issues while on the move themselves.
Use the Your Ashford app to:
- Report environmental issues (e.g. fly-tipping, abandoned vehicles,dog fouling, etc.)
- Check recycling and refuse services
- Report missed bin collections
- Make payments online (e.g. Council Tax)
- Find your local councillor
- Contact us (there is the option to create an account, so all correspondence will be in one place and both are trackable and accessible 24/7)
And don't forget, if you’re out and about and spot something, don’t ignore it – report it!
If you have submitted a report to us via our report it system, you can track its progress. Please make sure you have retained your report's unique reference number.
If your reference looks like 2018/00123 track your report here
If your reference looks like 1234567 track your report here
Below is a list of things you can report to us online:
+ Street and Bin Issues
+ Environmental Issues
+ Housing and Community
+ Food and Hygiene Issues
Make a complaint about a food business or product if you are unhappy with food hygiene standards. This can include dirty conditions, unhygienic food handling, unexpected objects in your food, mouldy food, or food that has made you ill.
Suspected food poisoning
Poor hygiene practices
A problem with a food product
+ Council Tax, Business Rates, Benefits and Support
Roads and pavements
Kent County Council (KCC) maintain roads and travel in Kent. You can report a road or travel issue directly to KCC, or choose from the most common issues below: