Contact Us
customer.care@ashford.gov.uk
Our Customer Service Team will endeavour to respond to your email enquiry as soon as possible. However, during busy periods please be aware that a response may take up to three working days of it being received.
Missed Bin Reporting
To report a missed bin collection, please use the Report a Missed Bin Collection form instead. Thank you
Online
Compliments, Comments and Complaints
Telephone
Call our main switchboard on 01233 331111.
If you know the name of the officer/department you want to talk to, then you can use our automated voice recognition to make contact on 01233 330838.
Social media
You can contact us via social media.
In person
All our face-to-face enquiries are by appointment only at the Civic Centre, Monday to Friday, from 9am to 3.45pm.
Book an appointment to see us at a time that suits you.
You can also make your appointment by calling 01233 331111 where one of our Customer Services Advisors will be able to assist you.
Our fast track desk is available if you simply want documents copied.
Self-help facilities are available via 5 self-help PC's, where you can access various government body websites.
Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 309KB
| Venue | Day | Time |
|---|---|---|
| Civic Centre Tannery Lane, Ashford, Kent TN23 1PL |
Monday - Friday | 8.30am - 5pm |
| Call Centre For all council enquiries |
Monday - Friday | 8.30am - 4pm |
| Customer Services | Monday - Friday This is an appointment-only service. |
9am - 4pm |
| Fast Track Desk Copying/scanning evidence and documents |
Monday - Friday | 9am - 4pm |
| Tenterden Town Hall Town Hall, 24 High St, Tenterden, Kent TN30 6AN |
Monday - Friday | 9am - 12.30pm and 1.30pm - 4pm Appointments are available. |