Urgent Telephone 4pm - 8.30am: 01233 331111

Home: Ashford Borough Council

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You can contact us via social media.

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Due to the volume of email enquiries we receive, we are unable to accept missed bin reports via email (this is because we cannot guarantee that we will be able to respond within 48 hours). Should you wish to report a missed collection, please use the missed collection report form instead. Thank you


Our Customer Service Team will endeavour to respond to your email enquiry immediately. However, during busy periods please be aware that a response may take up to three working days of it being received.

Remember, genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages. If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.

The Metropolitan Police have produced a series of ebooks offering advice on how to spot and avoid scams aimed at both individuals and businesses.

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Compliments, Comments and Complaints

Use our contact us form.


Call our main switchboard on 01233 331111.

If you know the name of the officer/department you want to talk to, then you can use our automated switchboard to make contact.

The automated switchboard can be accessed through the main switchboard or by dialling 01233 330838 directly.

In person

All our face-to-face enquiries are by appointment only at the Civic Centre, Monday to Friday, from 9am to 3.45pm.

Book an appointment to see us at a time that suits you.

You can also make your appointment by calling 01233 331111 where one of our Customer Services Advisors will be able to assist you.

Our fast track desk is available if you simply want documents copied.

Self-help facilities are available via 5 self-help PC's, where you can access various government body websites.

Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 309KB

Civic Centre opening hours

Venue Day Time
Civic Centre
Tannery Lane, Ashford, Kent TN23 1PL
Monday - Friday 8.30am - 5pm
Call Centre
For all council enquiries
Monday - Friday 8.30am - 4pm
Customer Services Monday - Friday
This is an appointment-only service.

9am - 4pm
Last appointment time is 3.50pm.

Fast Track Desk
Copying/scanning evidence and documents
Monday - Friday 9am - 4pm
Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
Monday - Friday 9am - 12.30pm and 1.30pm - 4pm
Appointments are available.

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