If you are a British Sign Language (BSL) user, you can use a free online service called SignLive. This service will put you in touch with a professional interpreter.
SignLive is free to access via an app on your smartphone or tablet. You can also use a computer with a webcam, microphone and speakers.
Once you have registered with SignLive you can connect with us through their community directory. The directory is available 9am-4pm Monday to Friday.
Follow the steps below to access SignLive for the first time:
- Download the SignLive app from Google Play or the Apple App Store. If you're on a computer, visit SignLive in your web browser.
- Register for a SignLive account – complete all the required fields and select Register, then check your inbox for a confirmation email. You can use your Facebook or Google account if you want.
- Select ‘Ashford Borough Council’ in the Community Directory, and connect to a BSL interpreter who will relay your call to us.
- The interpreter will appear on the screen, usually within 40 seconds. The connection is set to mute by default, so you’ll need to turn on the audio when the interpreter appears.
Contact SignLive if you have any problems using the service.