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Recycling and Refuse Service Privacy Notice

This privacy notice sets out how Ashford Borough Council's (ABC) Recycling and Refuse Service may collect, use and share your personal information.

ABC and its Data Protection Officer can be contacted at: The Data Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford TN23 1PL or via FOI@ashford.gov.uk.

The processing of personal data is governed, in the UK, by the General Data Protection Regulation (the “GDPR”) 2016 and any national implementing laws (Data Protection Act 18), regulations and secondary legislation, as amended or updated from time to time, and the regional supervisory authority is the Information Commissioner's Office.

We are registered with the Information Commissioner's Office with registration number Z8344724.

Processing activities

We have a duty to collect household waste, includes general waste, recyclables, clinical, garden and bulky wastes. We charge directly for some of these services such as bulky waste and garden waste collections.

In order to provide a Recycling and Refuse Service and depending upon the nature of the service being offered it may be necessary for us to collect and hold personal information about you. The majority of the personal information we hold about you is provided by you in your application(s) for a waste service, such as a bulky waste collection, or from other contact you have with us. The information collected and held will vary and depend on the nature of the service being offered.

In general terms, we process personal information relating to:

  • refuse collections
  • recycling collections
  • food waste collections
  • garden waste collections
  • bulky household waste collections
  • clinical waste collections
  • complaints
  • routine service requests
  • general correspondence between you and us on matter related to our waste and recycling service (for example, missed bins)

What personal information we hold

In order to fulfil our Recycling and Refuse function we may collect personal information including but not limited to:

  • name
  • property address
  • email address
  • telephone number
  • payment details

Lawful bases for processing

  • Our legal obligation(s) under the Environmental Protection Act 1990;
  • In the public interest or in the exercise of official authority vested in us as the Data Controller;
  • Under a contractual basis if you have taken out a charged collection service with us.

Data processor(s)

Your data will be shared where necessary with our outsourced waste collection service provider so the service offered can be fulfilled.

Sharing of personal information

Your data may be shared with other departments within the council for the purpose of improving services, keeping records up-to-date and for the protection of the public fund.


We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of your personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

How we protect your data

The data you provide is protected by rigorous measures and procedures to make sure it can't be seen, accessed by, or disclosed to anyone who shouldn't be allowed to see it. We provide training to staff who handle personal data and treat it as a disciplinary matter if they misuse or do not look after your personal data properly.

Your rights

Unless subject to an exemption under data protection legislation, you have the following rights:

  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

Right to complain

We set ourselves high standards when it comes to protecting your personal data. For this reason, we take any complaints we receive from you about our use of your personal data very seriously and request that you bring any issues to our attention.

Where you are communicating with us for the purpose of making a complaint, we will only use your personal data to handle, investigate and respond to the complaint and to check on the level of service we provide.

If, having exhausted the complaint process, you are not content that your request or review has been dealt with correctly, you can appeal to the ICO to investigate the matter further by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.