Urgent Telephone 4pm - 8.30am : 01233 331111

Non Domestic Rates Summons

Methods of recovery page

How to pay and where

  • You can telephone 01233 330625 and pay using your debit or *credit card (available 24/7)
  • You can pay using our website using your debit or *credit card (also available 24/7)
  • You can send a cheque to Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL. Please note that neither post dated cheques or cash are accepted
  • You cannot make a payment in court

*1.5% will be added to the payment if you choose to pay by credit card.

If you have any other queries

The administration of business rates for the borough of Ashford is handled by Canterbury City Council as part of a programme for Kent councils to work together. You can contact Canterbury City Council's business rates team using the following methods:

  • You can telephone 01227 862316
  • You can email their business rates team
  • Or you can write to: Business Rates Officer, Revenues Service, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.


Frequently Asked Questions

+ Why have I been sent a summons?

We have previously sent you a reminder that has not been paid on time. You have now lost the right to pay by instalments.

+ What happens if I fully pay the total amount due before the hearing date?

The court proceedings will be stopped if the council receives payment in full before the hearing.

+ What happens if I cannot afford to make a payment in full?

If you cannot pay the total amount due before the hearing you should contact us. We may be able to agree a short-term arrangement but we may not accept your offer of payment if it will take too long to clear the amount owed. If we agree your offer of payment, we will still ask the court to grant a liability order (which will incur costs of £180). This is done to protect the council's interests. Costs incurred will be included in an arrangement to pay.

+ Do I have to attend the Magistrates' Court on the date shown?

No. You are only required to attend if you wish to dispute the granting of the liability order. Please note the magistrates will not consider any proposals for payment. The purpose of the hearing is to consider the actual liability for payment of rates. The magistrates cannot consider your financial circumstances, your reasons for not paying or disputes about the rateable value of your premises. If you choose not to attend, the hearing will continue in your absence and your case will be dealt with in accordance to law.

+ What is a liability order?

A liability order gives the council permission to recover the debt by various methods, including placing collection in the hands of the council's enforcement agents. There are additional remedies available to the council, which include bankruptcy, liquidation proceedings and committal to prison. More details are available on our methods of recovery page.

+ Will the magistrates decide how much I can pay?

No, they will only decide whether or not to grant a liability order.

+ Will this court action affect my credit rating?

As a liability order is issued at a Magistrates Court and not a County Court, your name will not appear on records that will prevent you from getting credit. However, the council can start bankruptcy proceedings and this will affect your credit rating.

+ Why are there identical summonses for the other liable person(s)?

Because you are jointly and severally liable to pay the whole amount outstanding with the other person(s) who has received the summons. The full amount needs to be paid once.

+ Where can I get advice for my business?

Visit the government website for more information.

+ I have written to you about my summons and not had a reply.

We make every effort to answer letters before the hearing but this is not always possible. Even if you have written to us about your summons, we will still apply for a liability order for any amount left unpaid at the date of the hearing.

+ What if I have any other queries relating to my non domestic rates?

Information is available on the business rates and payment problem pages on our website. Alternatively, you can use the contact details below to get in touch.