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Building Insurance & Ground Rent

In accordance with the terms of the lease, Ashford Borough Council is required to arrange buildings insurance on the leaseholder’s behalf. Leaseholders contribute a fair and reasonable premium to keep the property and communal areas insured on a full reinstatement basis.

In February each year, leaseholders receive a Certificate of Insurance detailing the annual premium and a Summary of Cover document which outlines what is covered under the Policy. 

If needing to make an Insurance Claim, Leaseholders are required to contact the Insurance Provider directly, using the contact information on the Summary of Cover document.  

It is important to note that the insurance arranged by the Council does not include Contents Insurance – Leaseholders should arrange this themselves if they wish.

Ground Rent is payable for leases granted before 30th June 2022 and is a set fee of £10.00 per annum. This amount is collected in conjunction with the Buildings Insurance every year. 

Further information about Building Insurance and Ground Rent is available through the Leaseholder Handbook.

If you have any queries about your Buildings Insurance or Ground Rent, please contact the Leasehold Services team by e-mailing leaseholdandrtb@ashford.gov.uk, or calling 01233 330 415 or 01233 330 681. 

Frequently Asked Questions

+ What is building insurance?

Building Insurance provides cover for all leasehold properties for the premises, structure and any common parts of the building. The Council works with an insurance provider who provides this cover, the Insurance provider sets out the policy and terms and conditions.

+ What is ground rent?

Ground Rent is a nominal fee payable by leaseholders to the freeholder. The fee is for the right to occupy the land your property is built on. For Ashford Borough Council leases, Ground Rent is a set fee of £10.00 per annum, payable for leases granted before 30th June 2022. This amount does not increase.

+ How is building insurance & ground rent calculated?

Building Insurance is calculated using the Sum Insured figure of the individual leased property provided by a Leaseholder at the time of Assignment. Leaseholders will be required to complete an ‘Insurance Proposal Form’ which asks for this figure.

Ground Rent Ground Rent is a nominal fee payable by leaseholders to the freeholder. The fee is for the right to occupy the land your property is built on. For Ashford Borough Council leases, Ground Rent is a set fee of £10.00 per annum, payable for leases granted before 30th June 2022. This amount does not increase.

+ How often is building insurance & ground rent due?

Building Insurance & Ground Rent payments are due each financial tax year on the 1st April. The Council will produce letters prior to the due date allowing a minimum of 28 days before payment is expected. Leaseholders can expect to receive this documentation by the end of each February.

If purchasing the property part way through the year through the Right to Buy scheme or on the Open Market, we will instead calculate the apportioned amount due for the number of days remaining in that tax year.

+ Do all leaseholders need to pay towards building insurance & ground rent?

Building Insurance all leaseholders are legally required to pay towards building insurance as set out in the terms and conditions of the lease agreement. The Council will procure an insurance provider on behalf of leaseholders and provide the necessary documentation every financial year, in February before the expected due payment on 1st April. Additionally, if using a mortgage to finance the purchase of the leased property, it is usually a requirement and a condition of the mortgage to have Building Insurance cover.

Ground Rent, only those leases granted before 30th June 2022 are required to pay the annual £10.00 fee. If you have purchased an existing leasehold flat from the open market, the original date of the lease will determine whether you will be liable to pay Ground Rent.

+ Who provides the building insurance cover?

Leasehold Building Insurance cover is currently provided by Protector Insurance. The company will change from time to time depending on the contract terms. The Council will look at all available options when a contract is due to expire, and Leaseholders will be kept informed of the change in provider by way of Section 20 Consultation.

+ What is covered under the building insurance?

The items covered under the Building Insurance can vary depending on who the Insurance Provider is. Currently, the following items are covered:

• Structural damage to walls, roofs, windows, and foundations

• Communal areas like stairwells, lifts, and shared gardens

• Fixtures and fittings such as baths, sinks, and ceramic hobs

• Risks including fire, flood, storm, vandalism, subsidence, and escape of water

This list is not exhaustive, and we encourage Leaseholders to review their ‘Summary of Cover’ document for any items not listed above. It is also important to review the document to understand policy excesses. In some cases, it may be necessary to contact the Buildings Insurance Provider for specific questions relating to items that are covered.

The Summary of Cover document also outlines the list of items not covered under the policy. For those Leaseholders that sub-let, the insurance cover does not include extended accidental damage.

+ Can I choose my own building insurance provider?

No. As per the terms of the Lease Agreement, the Council is required to insure the building and as part of this, procures the company on behalf of the Leaseholders.

+ Does building insurance cover my belongings in the property?

No, the Buildings Insurance does not include Contents Insurance.

+ How do I make an Insurance Claim?

To make an Insurance Claim, please use the methods detailed on the Summary of Cover document. Currently, a claim can be made via e-mail, online or via telephone, but these must be submitted directly to the Insurance Provider.

You will need the policy number, which is listed on both the Certificate of Insurance and Summary of Cover document, these documents are produced every tax year usually in February.

+ If I make a claim will my annual charge increase?

The annual increase to your premium is decided by the Insurance Provider. The Leasehold Insurance is procured as a ‘blanket policy’. If one property makes a claim, it does not automatically mean the premium for all properties will increase. The Insurance Provider will typically assess the overall risk across the portfolio, not just individual claims.

+ How do I find out how my insurance claim is progressing?

Insurance claims are handled directly by the Insurance Provider. For information about how your claim is progressing, please contact the Insurance Provider directly. Contact information can be found in your Summary of Cover document.

+ Is building insurance & ground rent separate from service charges?

Yes, Buildings Insurance and Ground Rent charges are demanded separately to the annual Service Charges for communal repairs, cleaning, electricity and management fee.

+ How do I find out how much my building insurance & ground rent is?

Please refer to your Buildings Insurance and Ground Rent Demand for Payment which will confirm how much your premium is for the year. If you misplace this letter, please feel free to contact Leasehold Services by e-mailing leaseholdandrtb@ashford.gov.uk, or calling 01233 330 415, or 01233 330 681.

+ What if I unable to pay towards my building insurance & ground rent?

We understand at times Leaseholders can face financial worries and we encourage early communication so that a resolution can be reached. If you know you will not be able to make your payment by the due date, please contact us as soon as possible via telephone or e-mail. You may be required to complete an Income and Expenditure form so that we can understand your circumstances.