Updates to our Service Request Portal

We are pleased to announce that our new Abavus portal will be going live on Thursday 5 February. The portal, which residents may be more familiar with as our 'My Service Requests' portal within MyAshford or our report tracking portal, arrives as Abavus decommissions its old portal.

What’s different?

The new portal is more in line with GDS (Government Digital Service) design principles with a slightly different layout (as shown).

In addition to that, when logging into the Abavus portal, or to complete an Abavus form, residents will need to complete multi factor authentication before accessing the system. This will be in the form of a code sent to your registered Abavus account email address and the authentication ensures that your data is more secure.

Residents can also review previous service requests that have been submitted via Abavus. By popping open the menu and clicking on ‘My Reports’, you can view any previous requests making the new portal more convenient and easier to use.

For any issues logging into your Abavus account, please contact our Customer Services team and they will be happy to assist further.