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Key statistics
Breakdown of 2021 customer service contacts
- Website users – 660,079
- Calls – 85,865
- Emails – 29,113
- Face-to-face – 3,071
- Forms submitted online – 39,463
- Digital uptake – 83.4%
Breakdown of 2021 website visits by device
- Mobile – 57.3%
- Desktop – 37.7%
- Tablet – 5%
