Noise Nuisance

Noise is unwanted sound. It can cause disruption and distress to anyone – at home, at leisure, at work and at study.

What to do if you have a noise problem

In the first instance it may be helpful to approach the person responsible and explain the the nature of the problem to them. They may not realise they are causing a problem and you may well be able to resolve the situation quickly and amicably.

You can contact Citizens Advice for information about your rights or speak to Ashford Mediation who may be able to help by mediating between you and your neighbour.

If these routes do not work, you can make a formal complaint to us.

How we deal with complaints

How we deal with the complaint will depend on several factors. These include the type of noise, how loud it is, what time of day it takes place, how often it occurs and for how long it goes on. Each case is decided on its own merits and is assessed according to what a reasonable person would accept.

Types of noise nuisance

There are different types of noise that can be deemed a nuisance:

  • Loud music
  • Noisy neighbours
  • Pubs and clubs
  • Parties and raves
  • Alarms
  • Bird scarers
  • Buskers
  • Cockerel noise
  • Commercial noise
  • DIY noise and car repairs
  • Dogs barking
  • Fireworks
  • Musical instruments

Noise that is not deemed to be a nuisance

A noise that occurs very occasionally or is of short duration is unlikely to be a statutory nuisance and the noises we cannot usually deal with includes:

  • Hard floor noise
  • Household appliances
  • Noise from children
  • Road traffic noise (vehicles on the road, one-off event or loud stereos in a moving vehicle)
  • Shouting
  • Slamming doors

ABC report it logoMake a noise complaint to us online

If you do need to speak to us please call 01233 331111.

Please note, we do not offer a standby 24 hour call out service. The completed report form will be received by an officer on the next working day. 

Noise and planning applications

The environmental health team are often consulted by the local planning authority on possible noise impacts associated with pending planning applications.

In order to assist applicants and their consultants when submitting planning applications we have published the following Noise Technical Guidance Note [pdf] 841KB in order to clarify some expectations associated with the more common application types.