Noise is unwanted sound. It can cause disruption and distress to anyone - at home, at leisure, at work and at study.
In the first place it may be helpful to approach the person responsible and explain to them the nature of the problem, before considering taking the matter further. They may not realise they are causing a problem and you may well be able to resolve the situation quickly and amicably.
If these routes do not work, you can make a formal complaint to us.
How we deal with the complaint will depend on the type of noise, how loud it is, what time of day it takes place, how often it occurs and for how long it goes on. Each case is decided on its own merits and is assessed according to what a reasonable person would accept.
There are different types of noise that can be deemed a nuisance:
A noise that occurs very occasionally or is of short duration is unlikely to be a statutory nuisance and the noises we cannot usually deal with includes:
If you do need to speak to us please call 01233 331111.
Please note, we do not offer a standby 24 hour call out service. The completed report form will be received by an officer on the next working day.
Complaints about council tenants should be emailed to firstname.lastname@example.org or call 01233 331111.
The environmental health team are often consulted by the local planning authority on possible noise impacts associated with pending planning applications.
In order to assist applicants and their consultants when submitting planning applications we have published the following Noise Technical Guidance Note [pdf] 840KB in order to clarify some expectations associated with the more common application types.