Whilst we have a Corporate Complaints Process, we would encourage you to liaise as much as you can with officers in the service in order to establish a resolution before the formal process is utilised.

Service complaints process within Planning and Development comms plan
Route	Format	Response/time	Issue unresolved
Complaints regarding alleged planning breaches should be reported to the enforcement team, not via the complaints process. See ‘Contacting us – concerned about development/building work near you’
1. Issue identified with officer handling application	Email	Response within 2 working days	Escalate to stage 2
2. Escalate issue to line management (Team Leader)	Email	Response within 5 working days	Escalate to Corporate complaint
3. Corporate complaint	Website form	Stage 1: Acknowledgement -within 3 working days Written response – within 15 working days	Escalate to Stage 2 of Corporate Complaint process
4. Corporate Complaint	Escalated to Assistant Director	Stage 2: Acknowledgement within 3 working days Written Response – within 20 working days	Escalate to Local Government Ombudsman (LGO)