4. The Council's commitment to you
4.1 We will:
INVESTIGATE ALL ALLEGED BREACHES OF PLANNING CONTROL – refer to 'How do I report a breach?'
KEEP YOUR PERSONAL DETAILS CONFIDENTIAL - at all times, unless we are required to disclose these as part of any formal court proceedings;
QUICKLY REGISTER AND ACKNOWLEDGE YOUR CASE - according to its priority level and provide you with a case reference number and a named planning enforcement officer as your point of contact;
GIVE EACH CASE A 'PRIORITY RATING' & CARRY OUT A VISIT WHERE REQUIRED – as per the approach to prioritisation & timescales that is set out at section 5.0 below;
ACTIVELY PURSUE YOUR CASE – providing you with updates at key stages of our investigation until the case is formally closed;
SEEK TO EITHER CLOSE OR CONFIRM A BREACH OF PLANNING CONTROL IN 80% OF ALL CASES WITHIN 12 WEEKS - Investigations into alleged breaches of planning control can be complex and time consuming but we will aim to hit this target.