Complaints

At Ashford Borough Council we are committed to improving the quality of the services that we provide and your views are important to us.

Compliments and comments

If you have a comment or compliment about the council there are many ways you can get your voice heard.

• Download our compliments, comments and complaints leaflet [pdf] 614KB
• Email customer.care@ashford.gov.uk
• Call 01233 331111

Complaints

If you wish to make a complaint about the quality of the council’s service, please read our Formal Complaints Procedure page for more information.

How to make a complaint about a councillor

If you wish to complain about the conduct of a borough, parish or town councillor, please visit our councillor complaints page.

How to make a complaint about a problem in the borough

If you have a complaint or enquiry about a problem in the borough e.g. noise or fly-tipping, or want to request a particular service, then please use our report section.

How to report a problem with the council's website

If you have any problems with our website, including links not working, error messages or inaccurate content, please email web-officer@ashford.gov.uk.

How to make a complaint about the housing service

If you are an Ashford Borough Council tenant and have a complaint about the housing service please see our housing complaints procedure page.