Kent Homechoice FAQ's
We have now moved to a new system for operating Kent Homechoice.
If you have a question that relates to the system change, please read the FAQ section below for further information and before you contact us.
Frequently Asked Questions
Please visit Kent Homechoice to create the portal that will link to your account.
It is a new system for advertising and allocating properties and so when you first login it will look slightly different to what you are used to seeing.
Because it is a new system, we will need you to create a new portal and verify your email address. This is not the same as making a new application.
When you first login to Kent Homechoice, select 'create account' and then fill out the following information:
- Partner (which will be Ashford)
- First name
- Email address
Please ensure that you enter your first name and family name (surname) to match the way that you entered it on Locata.
Create a new password. After creating a new password, you will be sent an email which you will need to verify.
This could be because:
- You are not entering your name as it appeared on your prior account
- You are using the wrong email address
If you have checked the details and it still will not let you log in, it could be that you need to apply again. Don’t worry about this, if this is the case and it is an error, we will make sure that don’t lose your prior priority.
Please email us at firstname.lastname@example.org so that we can confirm this. It may take us several days due to high correspondence levels at this time.
We will need you to prove your identity with your NINO, DOB and Locata reference.
If you are trying to log into your account with your old password, this is the incorrect process.
You should have been prompted to create a new password and then verify your email address.
Please email us at email@example.com so that we can give you the prior details. We will need you to prove your identity with your NINO, DOB and Locata reference.
If you had an active application before 03 July 2023, please don’t make a new application unless you have been advised otherwise.
If you have followed the guidance in the FAQ’s above and still have a problem, please email us at firstname.lastname@example.org so that we can advise you. We will need you to prove your identity with your NINO, DOB and Locata reference.
Please refrain from calling and instead contact us at email@example.com and wait for a reply.
It may take us several days due to high correspondence levels at this time.
We had noticed that some bedroom needs were listed incorrectly on the accounts but we have worked to resolve these issues. If you still believe that the bedroom assessment is incorrect, please email us at firstname.lastname@example.org and await a response.
An email has been sent to those where we know that your application has failed to come over to the new system. Don’t worry about this, if this is the case and it is an error, we will make sure that you don’t lose your prior priority.
Please follow the instructions in the email and make a new application at the Kent Homechoice website.
If you are experiencing homelessness, you can advise us by updating your details via the Kent Homechoice portal. If you are having difficulty with the portal and need to tell us urgently, please fill in our self-assessment form.
All queries about the new system should be sent to email@example.com. You should refrain from calling or sending repeat requests.
Please allow us time to work through the high level of correspondence that we are receiving.