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The Rental Exchange

Social housing tenants sometimes struggle to get affordable loans, credit cards, a mortgage or to open bank accounts. This is often because they do not have a credit history.

If you want to buy something on credit, then it helps considerably to have a good credit history (a track record of paying off credit agreements). Companies use credit history to assess your credit-worthiness before making a lending decision.

Providing proof of your identity, and where you live and have lived before also helps your credit history. This can help you access a range of goods and services online.  These  deals include mobile phones, TV and broadband packages and car insurance.

Homeowners with a mortgage have an advantage as their mortgage payment history can count towards their credit history. However, we strongly believe that your rent payment history should be used in the same way to help you access more affordable credit.

There is a public interest in the sharing of data into the Rental Exchange for these purposes. This forms our legal ground for the sharing of this data into the Rental Exchange.

We have teamed up with Big Issue Invest (part of the well-known Big Issue Group) and Experian to take part in The Rental Exchange. The Rental Exchange is a way to strengthen your credit rating without having to take on new credit.

The scheme enables us to share details about the rent you pay with Experian on a monthly basis. This is then included in your credit report. You will then be recognised for paying your rent on time. Of course, if you don’t pay your rent on time, this too will be recorded and could negatively impact  your credit report.

This will allow us to work with you more closely to manage your existing tenancy agreement. In addition, your track record as a tenant will enable Experian to use the information supplied to them to assist other landlords and organisations to:

  • assess and manage any new tenancy agreements you may enter into;
  • assess your financial standing to provide you with suitable products and services;
  • manage any accounts that you may already hold, for example, reviewing suitable products or adjusting your product in light of your current circumstances;
  • contact you in relation to any accounts you may have and recovering debts that you may owe;
  • verifying your identity, age and address, to help other organisations make decisions about the services they offer;
  • help to prevent crime, fraud and money laundering;
  • screen marketing offers to make sure they are appropriate to your circumstances;
  • for Experian to undertake statistical analysis, analytics and profiling;
  • and for Experian to conduct system and product testing and database processing activities, such as data loading, data matching and data linkage.

For more information, and to understand how credit reference agencies use and share rental data as bureau data (including the legitimate interests each pursues) please visit the Experian website.

You can use the contact details on their website to directly request a paper copy from Experian. 

We will continue to exchange information about you with Experian while you have a relationship with us. We will also inform Experian when your tenancy has ended and Experian will record any outstanding rental arrears you may have. Experian will hold your rental data for the time limits explained in CRAIN ((Credit Reference Agency Information Notice) section 7). Rental data falls into the identifiers (e.g. your name, address, date of birth) and financial account categories (e.g. tenancy account, rental payment information).

We and Experian will ensure that your information is treated in accordance with UK data protection law, so you can have peace of mind that it will be kept secure and confidential. Your information will not be used for prospect marketing purposes.

If you would like advice on how to improve your credit history you can access independent and impartial advice from the Money Advice Service website

If you would prefer not to take part in the scheme and do not want us to share your tenancy information, you can opt out from the scheme within the first 28 days from your tenancy beginning by completing our online form.

If you are unhappy with anything relating to Rental Exchange, please contact us using the contact details above. You also have the ability to get in touch with the Information Commissioner’s Office.