Garden Recycling FAQs

What is the garden recycling collection service?

Anyone who registers for garden waste collections (at a cost of £37.50 a year) will receive a new 240 litre brown wheeled container and will have their green recycling collected every fortnight (except at Christmas and New Year). If your property cannot accommodate wheeled bins, please contact us.

The garden recycling service runs from 1st June to 31st May each year, payment of £37.50 is regardless of when you sign up. If you are a new customer, your service will always begin at the start of the next calendar month from when you pay.

Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved.

What can I put in my garden recycling container?

Yes please!

  • Grass cuttings
  • Hedge trimmings
  • Prunings and small branches
  • Weeds and leaves
  • Dead plants

No thanks!

  • Building rubble
  • Household or food waste
  • Paints and liquids
  • Logs and tree stumps
  • Plant pots and polystyrene
  • Turf or soil

What if I have not renewed my subscription, but I want to keep my bin?

Sorry! The cost of the annual subscription includes hiring the brown bin, and we may need to take the bin back if you are no longer using the service. This is so we can keep the bins in use and give them to new subscribers wherever possible, instead of spending more money on buying new ones. Any damaged or broken bins will not be reused.

You do not have to renew your subscription but please be aware that if you do NOT renew your subscription, your garden recycling will no longer be collected and you may have to give back your brown bin. The council will contact you to arrange this.

Our Biffa operatives have a database of all properties that have paid to use the service, and will not collect garden recycling presented from any home that is not registered.

General information

How often will my garden recycling be collected?

Garden recycling collections are fortnightly (except at Christmas and New Year).

Why isn't it free?

Garden recycling collection is not a statutory service for local councils to provide. However, residents have told us that they would be willing to pay for an opt-in garden recycling service, which is why we are providing one for a small fee. The cost is in line with the lowest charges of other authorities in the county.

Also, by no longer taking garden recycling with household refuse, we can ensure it is properly composted and reused, instead of being sent for incineration.

Do I have to use this service?

No – it is completely up to you if you want to register for these collections. If you do not have a garden, or do not want to pay for your garden waste to be collected, you do not have to use the service.

Where else can I dispose of my green waste?

If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the KCC Recycling Centre on the Cobbs Wood Industrial Estate.

Will extra waste be collected if my bin is full?

We can only take away garden recycling put out in your garden waste container – we will not take side waste.

I want to use the service, but I have too much/not enough garden waste for one container.

There are plenty of ways you can make the most of the new garden recycling service.

The cost to the service is £37.50 a year per container, so you can arrange privately to share the bin – and the cost – with a neighbour, or you can apply for more than one bin.

What happens if my garden waste is not collected?

If your garden waste is not collected on your scheduled day this needs to be left out and reported within 48 hours so that a collection can be made. If this is not reported within 48 hours it will not be collected until the next scheduled collection. No refund will be issued for a missed collection.

What if my new container is stolen?

We can replace a stolen bin free of charge. You should report any missing bins by calling Ashford Borough Council on 01233 331111. You will also be able to report stolen bins online in the near future.

Our new collection vehicles will have an onboard data base listing all properties that have registered and paid for the garden recycling service. Therefore, if a garden recycling bin is placed outside a property that has not registered for it, it will not be emptied.

I'm elderly or disabled and struggle to put my green bag out for collection, can I get help?

Yes, we can arrange for you to have an assisted collection.

If I don't want a new bin, can I leave my garden waste out in black bags?

We no longer collect garden waste in black bags left out with your normal rubbish. If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the KCC Recycling Centre on the Cobbs Wood Industrial Estate.

What happens to my green garden waste once it has been collected?

Your garden recycling will be composted and used as an agricultural soil improver.

Renewal Invoice FAQs

What should I do if I no longer require the service?

Please email and let us know.

What period does this invoice relate to?

The invoice will cover the period from 1st June 2019 until 31st May 2020.

I'm on Direct Debit, when will the money be collected?

We will be taking the money on or immediately after the 20th May 2019.

I'm not on Direct Debit, when is my payment due?

Your payment will be due by the 31st May 2019 to ensure a continued service.

I've moved house, what should I do?

Please fill out our online Garden Recycling Change of Circumstances Form.

Can I set up a Direct Debit for next year?

Yes, please email and let us know.

Your automated payment and call centre lines are very busy, what should I do?

We currently have over 15,000 people trying to renew – the easiest method is via our Payment page or try to use the automated line out of peak office hours.

Why am I being billed again when I only signed up a few months ago?

As per the agreed terms on sign-up the service runs from 1st June to 31st May, and the full fee is paid no matter when you sign up.