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Individual Rights

If Ashford Borough Council holds personal data about you, under the General Data Protection Regulation (GDPR) you have the following rights over your personal data:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object;
  • rights in relation to automated decision making and profiling.

You can contact us to request to exercise these rights at any time by contacting: The Data Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford TN23 1PL or via FOI@ashford.gov.uk

Before we can take any action on a request, it may be necessary to verify your identity so we can be sure any information we are being asked to alter or provide relates to you. To do this we will require TWO official documents (such as a passport or driving licence) and in certain circumstances will require further identification, for example if:

  • a request is being made by a third party on behalf of the data subject;
  • the request is made by someone whose name or details we do not recognise; or
  • contact details provided in the request do not match the contact details we hold on file for the data subject.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.

We will respond to requests without undue delay and in any event within one month. In exceptional cases this one month period may be extended by two further months if the request is particularly complex and involves a large number of requests.

If making a request for access (subject access request) it would be helpful if you could complete the following form which will aid us in conducting the appropriate searches to provide you with the information required.

Data Subject Access Request Form
What is the surname of the person on whom information is being requested?
What is the forename(s) of the person on whom information is being requested?
What is the address of the person on whom information is being requested?
What is the postcode of the person on whom information is being requested?
What is the telephone number of the person on whom information is being requested?
What is the email address of the person on whom information is being requested?
Please provide your email address so we can send your confirmation of your completed form.

If the information you are requesting is in relation to a time during which you lived at a previous address in the Borough, please provide the relevant addresses below:

Please provide previous addresses, if applicable.
We have found that when people ask to see their records they do so for many different reasons. Please let us know if you are looking for something specific in your records and/or which files you wish to see.
If you are completing this form about yourself you must provide two forms of identification. Suitable proof includes: driving licence, birth certificate, passport or similar document. The documents must be originals; photocopies are not acceptable. All documents will be returned to you as quickly as possible. If you are completing the request on behalf of someone else you must also provide two forms of proof of your identification.

Selected files:

By ticking the box below, I certify that the information provided on this form is true. I understand the council is obliged to confirm proof of identity/authority and that it may be necessary to obtain further information in order to comply with this subject access request.

If you prefer, you can complete the following document Subject Access Request form [pdf] 114KB and email it to FOI@ashford.gov.uk.