Assistant Director of HR, Customer Services, Communications and Digitalisation

Michelle PecciPhoto of Michelle Pecci

Contact details

The Head of HR, Communications, Customer Services and Digitalisation is responsible for:

Personnel and Development responsibilities:

  • Managing and developing the council's staff related policies.
  • Recruitment.
  • Training and development.
  • Payroll.
  • Organisational development.
  • Ensuring there is equality of opportunity and treatment for both existing and potential staff.

Customer Services responsibilities:

  • Customer services face to face and telephone at the Civic Centre and in Tenterden.
  • Digital delivery.

Communications responsibilities:

  • Overseeing the communications and marketing functions of the council to promote and protect the reputation, branding and corporate identity to support the delivery of Ashford Borough Council’s corporate priorities.
  • Issuing media releases and designing and producing literature about council services, policies and consultations.
  • Website design and content.
  • Social media.
  • Liaising with press enquiries.

Job description and structure chart

Salary scales can be found under the salaries section.