The Freedom of Information Act

The Freedom of Information Act gives everyone the right to request information from public sector organisations including local authorities. You can use this legislation to request information from Ashford Borough Council.

The Act stipulates that local authorities must proactively publish information and this is fulfilled through our publication scheme. If you are unable to find the information you require in our publication scheme or by searching our website, you can make a Freedom of Information (FOI) request for the information. You can do this through one of the following methods:

  • Online, using our FOI request form
  • By post, writing to: Freedom of Information Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent, TN23 1PL
  • By email to

Any personal information you disclose will only be used to respond to your request. If you are making a request by post or email, please include your name, an address for us to send the response to and a description of the information you are asking for. We may contact you directly to ask you to clarify your request.

As long as your request is not covered by an exemption and no charges are required we will aim to reply within 20 working days.

If you are not happy with our response, please first follow the internal review procedure. If you are not happy with the outcome of our review, you can make a complaint to the Information Commissioner's Office.

Copyright Notice

Most of the information that we provide in response to requests under the Freedom of Information Act will be subject to copyright protection. In most cases, the copyright will be owned by Ashford Borough Council. Please see our Standard Re-Use Licence Policy.

Please note, at times we may process your request under the Environmental Information Regulations 2004.

If you wish to make a subject access request please visit our data protection page.

FOI Statistics

FOI statistics
Dates Total requests received (FOI/EIR) Labour hours used to reply Number of requests completed outside statutory timeframe Percentage of requests completed on time
July - Dec 2017 397 506.5 hours 24 ~94%
Jan - June 2018 503 517.25 hours 17 ~97%
July - Dec 2018 456 455 hours 11 ~97%
Jan - June 2019
522 503 hours 14 ~97%